Senior Transactions & Print Operations Specialist

JPMorgan Chase; Westerville (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

JPMorganChase is seeking a Transactions Specialist IV in the United States to support Global Document Services. You will troubleshoot machines, manage shift operations, and contribute to a diverse team serving Retail, Card Services, and Treasury Services.

The role emphasizes accuracy, collaboration, and problem-solving in a production environment. Responsibilities include processing transactions, leveraging AI/automation, mentoring junior staff, and staying current with regulatory and market

Qualifications

• Proven ability to meticulously review and ensure accuracy in tasks and documentation.
• Developing proficiency in building relationships and effectively collaborating within a global, matrixed organizational structure.
• Ability to lift and transport heavy materials (40-70 lbs) and manage 200 lb supplies using industrial carts.
• Ability to stand and walk for 8+ hours per shift.
• Developing ability to identify issues, analyze information, and develop solutions autonomously.
• Strong ability to convey information clearly and effectively to various departments and management levels.
• Multi-task and work well in production environment driven by Standard Operating Procedures.

Responsibilities

• Process, clear, and service transactions, adhering to established procedures and ensuring high-quality standards.
• Utilize knowledge of artificial intelligence and automation technologies to optimize transaction processes and enhance customer experience.
• Assist in resolving non-routine transactional issues, leveraging advanced knowledge of policies and procedures.
• Contribute to team development by providing coaching and mentoring to junior roles, fostering a collaborative and inclusive environment.
• Maintain up-to-date knowledge of market products, industry practices, and regulations to ensure smooth operation of transaction management.
• Troubleshoot equipment when needed, ensuring minimal disruption to operations and maintaining efficiency.

Skills

Attention to detail

Relationship building

Heavy lifting

Stamina

Analytical thinking

Communication

Multi-tasking

Job description

JPMorganChase is seeking a Transactions Specialist IV in the United States to support Global Document Services. You will troubleshoot machines, manage shift operations, and contribute to a diverse team serving Retail, Card Services, and Treasury Services.

The role emphasizes accuracy, collaboration, and problem-solving in a production environment. Responsibilities include processing transactions, leveraging AI/automation, mentoring junior staff, and staying current with regulatory and market