AI-Driven Transactions Specialist

Aumni; Fort Worth (TX); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Résumé du poste

JPMorganChase is seeking a Transactions Specialist III to manage a broad range of customer accounts and inquiries, ensuring accurate processing, clearing, servicing, researching, and settling of transactions. You will apply knowledge of automation and AI to improve efficiency and customer outcomes.

You will also coach peers and contribute to projects that enhance the overall customer experience, maintaining high service standards and adhering to established policies and procedures.

Qualifications

• High school diploma or GED required.
• Baseline knowledge of transaction management.
• Experience with automation/AI in transaction management.
• Developing coaching and conflict management skills.

Responsabilités

• Process, clear, service, research, and settle transactions per procedures, using automation/AI.
• Handle customer inquiries and requests, such as balance inquiries and account maintenance.
• Contribute to resolution of new issues with developing strategic thinking within policy limits.
• Assist in training of new employees, leveraging coaching and mentoring skills.
• Participate in projects to enhance customer experience using market/product knowledge and data literacy.

Connaissances

Transaction management

Customer service

Automation & AI

Coaching

Strategic thinking

Formation

High school diploma or GED

Outils

Automation tools

Description du poste

JPMorganChase is seeking a Transactions Specialist III to manage a broad range of customer accounts and inquiries, ensuring accurate processing, clearing, servicing, researching, and settling of transactions. You will apply knowledge of automation and AI to improve efficiency and customer outcomes.

You will also coach peers and contribute to projects that enhance the overall customer experience, maintaining high service standards and adhering to established policies and procedures.