Transaction Analytics & Process Improvement Specialist

Dexian; Brentwood (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Dexian is seeking a meticulous operations specialist to provide routine and non-routine client service and transactional support within an operational environment. The role emphasizes analytics, reporting, and automation of transaction processing to improve efficiency and accuracy.

You will advise teams to ensure timely service delivery, participate in system testing and enhancements for high-value transactions, and collaborate with a professional panel via virtual interviews as part of a

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 0-3 years of work experience preferred.
• Ability to navigate multiple systems and portals without requiring specific IT or systems knowledge.
• Excellent verbal and written communication skills.
• Ability to self-manage, prioritize, and execute workload independently.
• Detail-oriented mindset.

Responsibilities

• Perform both routine and non-routine client service tasks and transactional support functions.
• Deliver analytics and reporting services, aiming to improve and automate transaction processing.
• Advise organizational units or teams to ensure timely delivery of services and resolution of issues.
• Participate in product development, system testing, and process enhancements to ensure accurate handling of high-value transactions.

Skills

Communication

Self-management

Attention to detail

System navigation

Education

Bachelor's degree or equivalent

Tools

Excel

Job description

Dexian is seeking a meticulous operations specialist to provide routine and non-routine client service and transactional support within an operational environment. The role emphasizes analytics, reporting, and automation of transaction processing to improve efficiency and accuracy.

You will advise teams to ensure timely service delivery, participate in system testing and enhancements for high-value transactions, and collaborate with a professional panel via virtual interviews as part of a