Client Processor

Dexian; Brentwood (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Dexian is seeking a meticulous operations specialist to provide routine and non-routine client service and transactional support within an operational environment. The role emphasizes analytics, reporting, and automation of transaction processing to improve efficiency and accuracy.

You will advise teams to ensure timely service delivery, participate in system testing and enhancements for high-value transactions, and collaborate with a professional panel via virtual interviews as part of a

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 0-3 years of work experience preferred.
• Ability to navigate multiple systems and portals without requiring specific IT or systems knowledge.
• Excellent verbal and written communication skills.
• Ability to self-manage, prioritize, and execute workload independently.
• Detail-oriented mindset.

Responsibilities

• Perform both routine and non-routine client service tasks and transactional support functions.
• Deliver analytics and reporting services, aiming to improve and automate transaction processing.
• Advise organizational units or teams to ensure timely delivery of services and resolution of issues.
• Participate in product development, system testing, and process enhancements to ensure accurate handling of high-value transactions.

Skills

Communication

Self-management

Attention to detail

System navigation

Education

Bachelor's degree or equivalent

Tools

Excel

Job description

This role involves providing routine and non-routine client service and transactional support functions within an operational environment. The position requires working on analytics and reporting to enhance and automate transaction processing systems, advising teams to ensure timely service delivery, and participating in system testing and system enhancements for high-value transactions. The goal is to support efficient back-office operations with a focus on accuracy and process improvement.

Key Responsibilities

• Perform both routine and non-routine client service tasks and transactional support functions.
• Deliver analytics and reporting services, aiming to improve and automate transaction processing.
• Advise organizational units or teams to ensure timely delivery of services and resolution of issues.
• Participate in product development, system testing, and process enhancements to ensure accurate handling of high-value transactions.

Required Qualifications

• Bachelors degree or equivalent combination of education and experience.
• 0-3 years of work experience preferred.
• Ability to navigate multiple systems and portals without requiring specific IT or systems knowledge.
• Excellent verbal and written communication skills.
• Ability to self-manage, prioritize, and execute workload independently.
• Detail-oriented mindset.

Preferred Qualifications

• Experience in brokerage processing.
• Prior loan operations experience within a financial services environment.
• Relevant local or regional licenses or certifications as required.
• Experience with Excel functions such as filtering, sorting, and formulas.
• Interest in utilizing and implementing AI in daily responsibilities.
• Recent college graduates with 0-2 years of experience are considered suitable candidates.

Why This Opportunity May Be Appealing

This position offers the chance to work in a reputable organization with a focus on back-office operations and process improvement. It provides opportunities for growth with the potential to transition into a full-time role, along with development in analytics and technology integration, including AI. The role features a flexible yet structured schedule and the chance to collaborate within a professional panel via virtual interviews, all within a team environment that values analytical thinking and problem-solving skills.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. To learn more, please visit https://dexian.com/.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.