Business Process Manager

Dexian; Buffalo (NY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

A leading staffing solutions firm is seeking a Business Process Manager to lead process improvement initiatives and facilitate collaboration with cross-functional teams. This role involves designing effective processes and driving stakeholder engagement to enhance client and employee experiences. The ideal candidate has over 5 years of experience in business process management and strong analytical skills. This position is based in New York and offers the opportunity for growth within a dynamic organization.

Qualifications

• 5+ years leading cross‑functional process improvement and design thinking initiatives.
• Experience in business process management and design.
• Strong analytical and problem-solving abilities.

Responsibilities

• Lead and support discovery with cross‑functional partners.
• Design and facilitate stakeholder working sessions.
• Create reusable artifacts like process maps and documentation.
• Maintain delivery momentum with internal leads.
• Communicate progress and risks with documentation.

Skills

Process Improvement

Stakeholder Management

Analytical Problem-Solving

Requirements Writing

Experience Design

Job description

Job Title

Business Process Manager

Location

Brooklyn, OH [OR] Buffalo, NY (Choose any 1)

Duration

6+ Months (Extension Possible)

Skills / Experience Needed

• 5+ years leading cross‑functional process improvement and/or design thinking initiatives focused on client and/or employee experience.
• Business process management / end‑to‑end experience and process design inclusive of tool utilization and documentation.
• Analytical problem‑solving; comfort with ambiguity and complex environments.
• Strong facilitation and stakeholder management (including senior stakeholders).
• Requirements writing and translation of designs into implementable needs.
• Experience supporting transformation initiatives and sustaining adoption.

Responsibilities

• Lead and/or support discovery with cross‑functional partners; create a clear scope and problem framing.
• Design and facilitate working sessions with stakeholders, capture outputs and drive closure.
• Build reusable artifacts (process maps, RACI/SIPOC where applicable, requirements, documentation).
• Partner closely with internal leads to support parallel workstreams and maintain delivery momentum.
• Communicate progress, risks, and dependencies with strong documentation discipline.
• Current‑state process maps and experience/journey documentation using established standards.
• Analysis and synthesis of qualitative and quantitative insights to surface pain points, root causes, and opportunities.
• Future‑state workflows and recommendations that improve experience, growth, efficiency, reduce risk or expenses.

Preferred: (Nice to have)

• Loan Operations / Wealth Operations process and technical exposure.
• Lean / Six Sigma.
• User‑Centered Design.
• Financial services domain exposure.
• Salesforce domain experience.

Desired Skills and Experience

• Business Process Management, BPM, Process Improvement, BPMN, Process Engineering, Customer Experience, Change Management.

Company Overview

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority‑owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting‑edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory‑changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.