Tram Operator - Snowbird

powdr; Snowbird (UT); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Ski pass

Employee discounts

Insurance

401(k)

Partner resort discounts

Free transportation

Job summary

Snowbird is seeking a Tram Operator to join the Tram, Lift & Gate (TLG) Operations team. You will operate Snowbird's Aerial Tram, assist guests during loading and unloading, and maintain safe operating areas while delivering informative announcements throughout the guest experience.

We emphasize a welcoming, inclusive culture with strong leadership focused on safety, service, and operational excellence. Expect on-call weekends, holidays, and occasional evenings in a fast-paced mountain

Qualifications

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Ability to read, write, speak, and perform basic math functions.
• Strong communication and interpersonal skills.
• Previous customer service experience preferred.

Responsibilities

• Operate the Aerial Tram safely and efficiently in accordance with established procedures.
• Assist guests with loading and unloading while maintaining a safe and welcoming environment.
• Monitor and maintain hazard-free loading and unloading platforms, walkways, and station areas.
• Complete required daily logs, inspections, and operational checks.
• Deliver tram announcements and provide guests with mountain information.
• Provide outstanding guest service and answer guest questions.
• Work closely with Lift Maintenance, Ski Patrol, and other resort departments to support safe and efficient mountain operations.
• Respond appropriately to changing weather, operational conditions, and guest needs.
• Support lift, gate, and dig crew operations as needed.

Skills

Strong communication

Customer service

Teamwork

Mechanical aptitude

Basic math

Log documentation

Education

High school diploma or equivalent

Job description

TITLE: Tram Operator

LOCATION: Snowbird Resort

STATUS: Full-time, Hourly

SCHEDULE: Variable

Anticipated start: Early November

Regularly scheduled work shifts require being on-call and working weekends, holidays, and some evenings.

Required to work one overnight shift per week at the Summit

Shifts generally begin at 6:00 am and may exceed 10 hours based on operational needs.

SUMMARY

Join Snowbird's Tram, Lift & Gate (TLG) Operations team and play a key role in delivering a safe, efficient, and exceptional mountain experience for our guests. As a Tram Operator, you will operate Snowbird's iconic Aerial Tram, assist guests during loading and unloading, maintain safe operating areas, and provide informative announcements throughout the guest experience. Our team is proud of the welcoming, inclusive culture we've built and the strong leadership that supports it. With experienced supervisors and managers dedicated to safety, service, and operational excellence, you'll be joining a team committed to creating memorable mountain experiences for every guest.

WHAT YOU'LL DO

• Operate the Aerial Tram safely and efficiently in accordance with established procedures.
• Assist guests with loading and unloading while maintaining a safe and welcoming environment.
• Monitor and maintain hazard-free loading and unloading platforms, walkways, and station areas.
• Complete required daily logs, inspections, and operational checks.
• Deliver tram announcements and provide guests with mountain information.
• Provide outstanding guest service and answer guest questions.
• Work closely with Lift Maintenance, Ski Patrol, and other resort departments to support safe and efficient mountain operations.
• Respond appropriately to changing weather, operational conditions, and guest needs.
• Support lift, gate, and dig crew operations as needed.

WHAT YOU NEED TO GET THE JOB DONE

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Ability to read, write, speak, and perform basic math functions.
• Strong communication and interpersonal skills.
• Positive attitude and ability to perform well in a fast-paced environment.
• Basic mechanical aptitude and troubleshooting skills.
• Ability to accurately complete logs and operational documentation.
• Ability to work effectively as part of a team and maintain a high level of situational awareness.
• Previous customer service experience preferred.

WORK SCHEDULE

Typical shift: 6:00 am to 4:30 pm. Some afternoon and evening shifts may run from 3:00 pm to midnight. Regular weekend, holiday, on-call, and weekly overnight Summit shifts required.

WORKING CONDITIONS

• Work outdoors in variable winter weather conditions and at high elevations.
• Stand for extended periods and lift up to 50 pounds.
• Bend, kneel, reach, grasp, and perform repetitive motions.
• Work efficiently under pressure with frequent guest interaction.
• May experience periods of increased stress related to weather conditions, guest volume, and transportation challenges.
• May be required to stay overnight during road closures, severe weather events, or operational needs.

WHY WORK HERE

• Ski pass and complimentary ticket benefits.
• Employee discounts on dining, retail, lessons, lodging, and daycare.
• Medical, dental, vision, and accident insurance eligibility based on position.
• 401(k) program.
• Discounts with POWDR partner resorts.
• Free employee transportation, including UTA Bus, rideshare vans, Alta Shuttles, and Employee Blue Shuttles.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates who receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.