Tram Ticket Checker

Sugarloaf Mountain Corporation; Big Sky Mountain Village (MT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free All Mountain Ski Pass

Free or Discounted Tickets to other MT

Discounted ski/snowboard rentals with

25%-50% off F&B and Retail at Boyne

Affordable Team Member Housing

Lodging discounts for friends and/or

Job summary

Sugarloaf Mountain Corporation in Big Sky, Montana, is hiring Tram Ticket Checkers to greet guests, validate tickets, and manage flow at Lone Peak Tram. This fully outdoors role rotates between upper and lower terminals and collaborates with Lift Operations and Ski Patrol to maintain safety and efficiency.

You'll need strong guest service skills, be comfortable in cold alpine weather, and ski or snowboard at an advanced level.

Qualifications

• Previous guest service experience is preferred.
• Must be able to ski or snowboard confidently at an advanced level.
• Must be able to ski or ride green circle terrain to reach base locations.
• Comfortable working in inclement weather for extended periods.
• Ability to operate snowblowers and assist with snow removal.
• Familiarity with POS systems to sell Tram access or willingness to learn.

Responsibilities

• Rotate through positions: Greeter, Ticket Validator, RFID Gate Monitor, Turnstile Monitor, POS operator, Traffic Director.
• Welcome guests, answer questions, and resolve issues promptly and professionally.
• Provide accurate information about terrain, lift access, and mountain conditions.
• Monitor snow reports, grooming, and Tram terrain closures daily.
• Distribute and collect scuff guards as needed.
• Maintain guest flow at Tram terminals and uphold safety and efficiency.
• Perform snow removal and set up/tear down corrals and signage; operate snowblowers as needed.
• Communicate with supervisors and teammates to ensure smooth operations.

Skills

Guest service experience

Advanced skiing/snowboarding

Ability to ride green circle terrain

Weather tolerance

Snow removal awareness

POS familiarity or willingness tolearn

Tools

POS systems

Snowblowers

Job description

Overview

Tram Ticket Checkers are responsible for greeting on-mountain guests, providing accurate information, and managing ticket validation and guest flow at the Lone Peak Tram. This role is entirely outdoors, split between the Tram’s upper and lower terminals, and involves direct coordination with Lift Operations, Ski Patrol, and other Mountain Operations teams.

We’re looking for high-level skiers or snowboarders with strong guest service skills, mountain knowledge, and the ability to thrive in cold alpine conditions. If you're excited about sharing the stoke of Lone Peak's expert terrain with guests every day, this is the job for you.

Responsibilities

• Rotate through a variety of positions, including:
  • Greeter
  • Ticket Validator
  • RFID Gate Monitor
  • Turnstile Monitor
  • Point-of-Sale Operator
  • Traffic Director (Upper and Lower Terminals)
• Welcome and assist guests, answer questions, and help resolve issues promptly and professionally
• Provide accurate information about terrain, lift access, resort activities, and mountain conditions
• Monitor snow reports, grooming reports, and Tram terrain closures daily
• Distribute and collect scuff guards as needed
• Help maintain guest flow at Tram terminals and uphold a safe and efficient environment
• Perform snow removal, set up/tear down corrals and signage, and operate snowblowers as needed
• Communicate regularly with supervisors and teammates to ensure smooth operations

Physical Requirements

• Ability to pull sleds filled with posts and rope (up to 35 lbs)
• Ability to set up and tear down corrals (2 lbs)
• Ability to remove snow in varying conditions
• Ability to roll and unroll rubber mats (up to 60 lbs)
• Ability to set up stanchions (up to 17 lbs)
• Must be able to work on your feet outdoors in inclement weather for extended periods

Schedule

5 days/week, 8-hour shifts (typically 8 AM – 4:30 PM)

Qualifications

• Previous guest service experience is preferred
• Must be able to ski or snowboard confidently at an advanced level
• Must be able to ski or ride green circle terrain to reach base locations
• Comfortable working in inclement weather for extended periods
• Ability to operate snowblowers and assist with snow removal
• Familiarity with POS systems to sell Tram access or willingness to learn

Benefits

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free team member lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly team member events