Tram Driver

BENCHMARK; Naples (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

Pyramid Global Hospitality is hiring a friendly tram operator at Naples Grande Beach Resort in Naples, FL. You will greet guests, operate resort trams safely, assist boarding, and communicate schedules to ensure a smooth guest experience.

The role requires a high school diploma, prior customer service experience, and a flexible schedule including nights, weekends, and holidays. Strong computer skills and an outgoing personality help you WOW guests.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience is preferred.
• Strong computer skills and a confident, engaging personality are valuable.

Responsibilities

• Greet, engage, and assist guests in a friendly and professional manner.
• Operate resort trams safely and efficiently and provide a comfortable ride.
• Assist guests with boarding/exiting, including mobility devices as needed.
• Communicate tram schedule and resort information clearly and accurately.
• Maintain a safe environment by monitoring guest behavior and tram conditions.
• Perform routine pre- and post-trip inspections and report maintenance needs.
• Enforce resort transportation policies and safety rules politely.
• Maintain trams' cleanliness and organization.
• Respond to guest concerns and service recovery moments to WOW guests.
• Coordinate with team members and other departments to support operations.
• Maintain professional appearance and adhere to safety and uniform standards.

Skills

Outgoing personality

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

About our property: Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort offers an exceptional guest experience and a dynamic workplace.

Responsibilities

• Greet, engage, and assist guests in a friendly and professional manner, setting the standard for exceptional customer service.
• Operate resort trams safely and efficiently while providing an enjoyable and comfortable ride for all guests.
• Assist guests with boarding and exiting the tram, including help with mobility devices and personal belongings as needed.
• Communicate tram schedule and resort information clearly and accurately to guests.
• Maintain a safe environment by monitoring guest behavior, tram conditions, and surrounding traffic or pedestrian activity.
• Perform routine pre‑trip and post‑trip inspections of the tram and report any damage, safety concerns, or maintenance needs promptly.
• Enforce resort transportation policies and safety rules courteously and consistently.
• Maintain cleanliness and organization of the trams.
• Respond to guest concerns and service recovery situations in a professional manner that WOWs guests when expectations are not met.
• Coordinate and communicate effectively with team members and other resort departments to support daily operations and guest flow.
• Maintain professional appearance, attendance, and strict adherence to all safety, licensing, uniform, and operational standards.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Strong desire to make an impact on people.
• Outgoing and engaging personality.
• Strong computer skills.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Compensation

$14 – $14 per hour.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.