Tram Driver

Pyramid Global Hospitality; Naples (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

Naples Grande Beach Resort, part of Pyramid Global Hospitality, is looking for a Tram Driver in Naples, FL. You will transport guests safely to the beach, greet guests, and assist with boarding while upholding service standards and safety policies.

The role offers opportunities to interact daily with guests and support resort operations in a dynamic environment. We value a friendly, outgoing personality, strong customer service orientation, and solid computer skills.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience preferred.
• Outgoing personality and strong communication.

Responsibilities

• Greet, engage, and assist guests in a friendly and professional manner, setting the standard for exceptional customer service.
• Operate resort trams safely and efficiently while providing an enjoyable and comfortable ride for all guests.
• Assist guests with boarding and exiting the tram, including help with mobility devices and personal belongings as needed.
• Communicate tram schedule and resort information clearly and accurately to guests.
• Maintain a safe environment by monitoring guest behavior, tram conditions, and surrounding traffic or pedestrian activity.
• Perform routine pre‑trip and post‑trip inspections of the tram and report any damage, safety concerns, or maintenance needs promptly.
• Enforce resort transportation policies and safety rules courteously and consistently.
• Maintain cleanliness and organization of the trams.
• Respond to guest concerns and service recovery situations in a professional manner that “WOWs” guests when expectations are not met.
• Coordinate and communicate effectively with team members and other resort departments to support daily operations and guest flow.
• Maintain professional appearance, attendance, and strict adherence to all safety, licensing, uniform, and operational standards.

Skills

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn’t just a place to work; it’s a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close‑knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.

What You Will Have An Opportunity To Do

You will have the opportunity to create memorable guest experiences by providing safe, friendly, and reliable transportation to the beach. As a Tram Driver, you will be a key point of contact for guests, offering assistance, directions, and helpful information while ensuring timely and comfortable transit. This role allows you to interact with guests daily, support resort operations, and contribute to a positive, team‑oriented atmosphere while developing strong customer service, communication, and safety skills.

Your Role

• Greet, engage, and assist guests in a friendly and professional manner, setting the standard for exceptional customer service.
• Operate resort trams safely and efficiently while providing an enjoyable and comfortable ride for all guests.
• Assist guests with boarding and exiting the tram, including help with mobility devices and personal belongings as needed.
• Communicate tram schedule and resort information clearly and accurately to guests.
• Maintain a safe environment by monitoring guest behavior, tram conditions, and surrounding traffic or pedestrian activity.
• Perform routine pre‑trip and post‑trip inspections of the tram and report any damage, safety concerns, or maintenance needs promptly.
• Enforce resort transportation policies and safety rules courteously and consistently.
• Maintain cleanliness and organization of the trams.
• Respond to guest concerns and service recovery situations in a professional manner that “WOWs” guests when expectations are not met.
• Coordinate and communicate effectively with team members and other resort departments to support daily operations and guest flow.
• Maintain professional appearance, attendance, and strict adherence to all safety, licensing, uniform, and operational standards.

What are we looking for?

• Someone who is available to work a flexible schedule to include nights, weekends and holidays
• Someone with a High school diploma or equivalent
• Someone with previous customer service experience
• Someone with a strong desire to make an impact on others
• Someone with an outgoing and engaging personality
• Someone with strong computer skills

Compensation

$14

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.