Resort Tram Driver – Elevate Guest Experience

BENCHMARK; Naples (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

Pyramid Global Hospitality is hiring a friendly tram operator at Naples Grande Beach Resort in Naples, FL. You will greet guests, operate resort trams safely, assist boarding, and communicate schedules to ensure a smooth guest experience.

The role requires a high school diploma, prior customer service experience, and a flexible schedule including nights, weekends, and holidays. Strong computer skills and an outgoing personality help you WOW guests.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience is preferred.
• Strong computer skills and a confident, engaging personality are valuable.

Responsibilities

• Greet, engage, and assist guests in a friendly and professional manner.
• Operate resort trams safely and efficiently and provide a comfortable ride.
• Assist guests with boarding/exiting, including mobility devices as needed.
• Communicate tram schedule and resort information clearly and accurately.
• Maintain a safe environment by monitoring guest behavior and tram conditions.
• Perform routine pre- and post-trip inspections and report maintenance needs.
• Enforce resort transportation policies and safety rules politely.
• Maintain trams' cleanliness and organization.
• Respond to guest concerns and service recovery moments to WOW guests.
• Coordinate with team members and other departments to support operations.
• Maintain professional appearance and adhere to safety and uniform standards.

Skills

Outgoing personality

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is hiring a friendly tram operator at Naples Grande Beach Resort in Naples, FL. You will greet guests, operate resort trams safely, assist boarding, and communicate schedules to ensure a smooth guest experience.

The role requires a high school diploma, prior customer service experience, and a flexible schedule including nights, weekends, and holidays. Strong computer skills and an outgoing personality help you WOW guests.