Talent Development Manager

BENCHMARK; Naples (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Pyramid Global Hospitality is seeking a highly organized Talent Development Manager to join Signia Hilton Naples Beach Resort in Naples, Florida. You will lead end-to-end learning programs, partner with department leaders, and drive leadership development, employee engagement, and service excellence across the resort.

The ideal candidate has experience in instructional design, project management, Forbes 4- or 5-Star property, and strong communication skills.

Qualifications

• Two years’ experience at a luxury hotel or resort
• Experience in a Forbes 4- or 5-Star property preferred
• College education required; degree in hospitality, hotel or HR or business administration preferred
• Excellent computer proficiency with Workday, Excel, Outlook, Canva and Microsoft 365
• Strong verbal and written communications in English

Responsibilities

• Improve learning gaps and talent readiness
• Partner with department leaders for training compliance
• Design, implement, and manage learning and development programs
• Develop service excellence, leadership, compliance, and technical training
• Evaluate training effectiveness and maintain training calendars
• Create and update training materials and tools
• Manage learning platforms and reports
• Coach leaders on performance coaching and feedback techniques
• Support executive leadership in identifying high-potential talent

Skills

Verbal and written communication

Instructional design

Project management

Leadership development

Learning platforms

Education

Hospitality or related degree

Tools

Workday

Excel

Outlook

Canva

Microsoft 365

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close‑knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort.

What you will have an opportunity to do:

Signia Hilton Naples Beach Resort is seeking a highly organized and detail-oriented Talent Development Manager to join our team. The Talent Development Manager in this role will be self-motivated and demonstrate teaching and training expertise to improve performance and efficiency. Must have experience in end-to-end training development, project management, creating and executing development programs. The ideal candidate can manage multiple projects and collaborate across all levels of the human resources office operations. The Talent Development Manager is responsible for developing and executing the resort's talent management, learning, leadership development, and employee engagement strategies. This role partners with department leaders to attract, develop, and retain exceptional talent while fostering a culture of continuous learning, service excellence, and career growth. The Talent & Development Manager ensures associates receive the training, coaching, and development necessary to deliver world-class guest experiences that reflect the standards of a luxury resort.

Responsibilities

• Improve learning gaps and talent readiness
• Partner with leaders across department for training compliance
• Design, implement, and manage comprehensive learning and development programs for all levels of the operation
• Develop service excellence, leadership, compliance, and technical training programs
• Evaluate training effectiveness through assessments, feedback, and operational performance metrics
• Maintain annual training calendars and ensure required compliance training is completed
• Create and update job aids, toolkits, and training materials as needed
• Manage learning platforms (courses, enrollments, learner support, completion reporting)
• Facilitate and/or host group training sessions
• Align Mosaic Learning Center offerings to individual development needs
• Identify development opportunities and recommend tools and solutions
• Improve department processes to increase efficiency
• Create and manage leadership development programs for supervisors, managers, and emerging leaders
• Coach leaders on performance management, employee development, communication, and coaching skills.
• Support executive leadership in identifying and developing high-potential talent.
• Coordinate mentoring and cross-training initiatives across departments.
• Train managers on effective performance coaching and feedback techniques
• Ensure training programs support brand standards, operational excellence, and guest satisfaction goals.
• Maintain accurate training records
• Assist with non-training related human resources tasks including but not limited to recruitment

Qualifications

• Hilton experience preferred
• Two years’ experience at a luxury hotel or resort
• Experience in a Forbes 4- or 5-Star property strongly preferred
• College education required; degree in hospitality, hotel or human resources management or business administration preferred
• Excellent computer proficiency; experience in Workday, Excel, Outlook, Canva and Microsoft 365
• Ability to thrive in a dynamic, fast-paced environment
• Strong verbal and written communications skills in English
• Spanish or Creole speaker preferred
• Exceptional interpersonal and leadership skills with the ability to inspire and develop teams
• Physical ability to stand or sit for extended periods
• Knowledge, Skills, and Abilities Strong instructional design and adult learning principles Excellent presentation and public speaking skills Ability to coach and influence leaders at all organizational levels Strong project management and organizational skills Exceptional interpersonal and relationship-building abilities Strong analytical skills with the ability to measure learning outcomes and business impact Ability to maintain confidentiality and exercise sound judgment

Preferred Competencies

• Passion for developing people and creating exceptional employee experiences
• Strong understanding of luxury hospitality service standards
• Innovative mindset with the ability to develop engaging learning experiences
• Collaborative leadership style with excellent coaching skills
• Strong emotional intelligence and cultural awareness
• Commitment to diversity, equity, inclusion, and belonging
• Ability to inspire continuous learning, accountability, and professional growth

Compensation

- Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.