Shuttle Driver

The Belgrove Resort; West Palm Beach (FL); On-site; USD 19,286 - 30,307; Full time

Job summary

The Belgrove, a 4-Diamond resort in the Pyramid Global Hospitality portfolio in West Palm Beach, invites applications for a Shuttle Driver. This role delivers a warm welcome, assists guests with transportation, and shares knowledge about local attractions while upholding outstanding service standards.

We seek an engaging, customer‑focused individual with a year of service experience, valid driver's license, and the ability to work flexible shifts including weekends.

Qualifications

• Minimum 1 year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Valid driver’s license with clean record.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by engaging guests and showing genuine interest.
• Welcome guests to the shuttle vehicle, assist with doors and bags.
• Know local area, traffic patterns and directions to popular attractions.
• Offer recommendations of local restaurants and activities.
• Maintain shuttle cleanliness and report issues to the manager.
• Assist guests in arranging other transportation as needed.
• Work with teammates to ensure a personalized guest experience.
• Be proactive and go beyond the expected service.

Skills

Customer service

Guest interaction

Teamwork

Communication

Problem solving

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you\'ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to the The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn\'t just a place to work; it\'s a dynamic and rewarding experience. At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you\'ll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!

#PGH-BGR

What You Will Have An Opportunity To Do

We are looking for a highly motivated individuals to join our Guest Services team as a hotel Shuttle Driver. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Shuttle Driver assists guests by providing them transportation as requested in the local area. They will serve as source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to \u201cWOW\u201d people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• Help guests discover their \u201cWanderlust\u201d experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests. The Shuttle Driver will welcome all guests to his vehicle, opening doors as needed and assisting with any bags.
• You will be knowledgeable of the local area and the traffic patterns and directions to commonly visited attractions/restaurants
• You will offer up recommendations of other areas of interest
• You will maintain the cleanliness and operation of the shuttle, reporting any problems that need attention to the manager
• You will assist guests in securing other forms of transportation as needed
• You will be working together with other attendants to ensure each guest has a personalized experience and will \u201cdive\u201d to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized
• \"Be the difference\" with all guest and employees and do more than just \"the norm\".

What are we looking for?

• At least one year in a customer service role with high guest interaction
• Hospitality industry experience is a plus.
• Valid Drivers License with no infractions
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and running to retrieve cars
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Must be available to work various shifts including weekends and holidays

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.