Guest Tram Driver — Safe, Welcoming Resort Transit

Pyramid Global Hospitality; Naples (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

Naples Grande Beach Resort, part of Pyramid Global Hospitality, is looking for a Tram Driver in Naples, FL. You will transport guests safely to the beach, greet guests, and assist with boarding while upholding service standards and safety policies.

The role offers opportunities to interact daily with guests and support resort operations in a dynamic environment. We value a friendly, outgoing personality, strong customer service orientation, and solid computer skills.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience preferred.
• Outgoing personality and strong communication.

Responsibilities

• Greet, engage, and assist guests in a friendly and professional manner, setting the standard for exceptional customer service.
• Operate resort trams safely and efficiently while providing an enjoyable and comfortable ride for all guests.
• Assist guests with boarding and exiting the tram, including help with mobility devices and personal belongings as needed.
• Communicate tram schedule and resort information clearly and accurately to guests.
• Maintain a safe environment by monitoring guest behavior, tram conditions, and surrounding traffic or pedestrian activity.
• Perform routine pre‑trip and post‑trip inspections of the tram and report any damage, safety concerns, or maintenance needs promptly.
• Enforce resort transportation policies and safety rules courteously and consistently.
• Maintain cleanliness and organization of the trams.
• Respond to guest concerns and service recovery situations in a professional manner that “WOWs” guests when expectations are not met.
• Coordinate and communicate effectively with team members and other resort departments to support daily operations and guest flow.
• Maintain professional appearance, attendance, and strict adherence to all safety, licensing, uniform, and operational standards.

Skills

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

Naples Grande Beach Resort, part of Pyramid Global Hospitality, is looking for a Tram Driver in Naples, FL. You will transport guests safely to the beach, greet guests, and assist with boarding while upholding service standards and safety policies.

The role offers opportunities to interact daily with guests and support resort operations in a dynamic environment. We value a friendly, outgoing personality, strong customer service orientation, and solid computer skills.