Training & Technical Support Specialist

Diné Development Corporation; Dayton (OH); On-site; USD 60,000 - 120,000; Full time

Job summary

Diné Development Corporation is seeking a full-time Training & Technical Support Specialist for comprehensive training and support in the EZSource application. This role involves creating training materials, conducting tailored training sessions, and offering user support, ensuring effective onboarding and operational success within a government framework.

Qualifications

• Minimum 3 years of experience delivering technical training.
• Experience with EZSource application in federal acquisition.
• Ability to develop training materials and conduct sessions.

Responsibilities

• Design and deliver EZSource training tailored to various teams.
• Provide ongoing Help Desk support.
• Maintain and revise training documentation.

Skills

Strong communication

Interpersonal skills

Organizational abilities

Documentation skills

Education

Bachelor’s Degree in Education, Information Systems, Business Administration, or related field

Tools

Microsoft Office Suite

Job description

Join to apply for the Training & Technical Support Specialist role at Diné Development Corporation

18 hours ago Be among the first 25 applicants

Join to apply for the Training & Technical Support Specialist role at Diné Development Corporation

North Stone is looking for a full time employee to provide comprehensive training, technical, and functional support for the EZSource application. Responsibilities include developing and maintaining training materials and documentation, conducting tailored training sessions for Government source selection teams, and offering ongoing user and help desk support. The position is central to ensuring successful onboarding, instruction, and operation within the EZSource platform environment, aligned with Government Source Selection policies.

Job Duties And Responsibilities

Training & Instructional Support

• Design and deliver EZSource training tailored to various team structures and evaluation methodologies.
• Develop and maintain robust training materials: syllabi, process guides, quick-reference tools, and user manuals.
• Conduct training via:
• Videoconferencing (VC)
• Defense Collaboration Services (DCS)
• Defense Connect Online (DCO)
• On-site classroom instruction (Government-provided facilities)
• Computer-Based Training (CBT)
• Regularly update training materials in response to application enhancements or business process revisions.

Technical Support & Administration

• Perform Site Administrator functions:
• Configure source selection teams based on RFPs and team composition.
• Manage user access (enabling/disabling accounts), and archive/delete completed teams.
• Provide first-line Help Desk support and coordinate with EZSource Focal Points.
• Participate in Sprint Reviews, UAT cycles, and application requirement prioritization.

Documentation & Reporting

• Maintain and revise all training documentation and user resources.
• Track and report on key metrics including:
• Team training status
• Volume and resolution of Help Desk support tickets
  

Required Qualifications

Job Requirements (Education/Skills/Experience):

• Education:
• Bachelor’s Degree (BS) in Education, Information Systems, Business Administration, or related field. In leiu of a BS, 10 years of experience will be accepted.
• Experience:
• Minimum of 3 years delivering technical training, including curriculum development and instructional design.
• Demonstrated experience with the EZSource application and Source Selection processes in a federal acquisition environment.
• Skills:
• Proficient with Microsoft Office Suite (Word, PowerPoint, Excel, etc.) for creating and managing training materials.
• Strong communication and interpersonal skills for facilitating both virtual and in-person sessions.
• Exceptional documentation, organizational, and administrative abilities.

Preferred Qualifications:

• Previous direct involvement in source selections using EZSource.
• Agile/Scrum team participation experience, including Sprint Reviews and UAT support.
  
  

Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC’s ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

About Us

DDC offers a comprehensive range of IT solutions to support clients in defense, healthcare, national security, law enforcement, and intelligence. Focused on innovation, DDC leverages modern technologies and best practices to deliver client-driven solutions in areas like systems/software engineering, data management, cloud adoption, and cybersecurity. They are recognized for driving mission success through efficient processes, cost reduction, and technological advancement.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Executive Offices

Referrals increase your chances of interviewing at Diné Development Corporation by 2x

Get notified about new Training Specialist jobs in Dayton, OH.

Project Manager - Training & Job Placement

Begin a Career in Autism Therapy! - Training Provided!

Begin a Career in Autism Therapy! - Training Provided!

Clinical Specialist, Endovascular - Daytona, Ohio

Dayton, OH $60,000.00-$120,000.00 1 day ago

Neuromonitoring Technician Full Time - 1st Shift

Field Clinical Specialist, Columbus/Dayton - Transcatheter Heart Valve

Helpdesk Level 1 - Training & Job Placement

Operating Room Support Specialist, VNS - Part Time (Cincinnati, OH)

Gastroenterology Care Specialist - Pharmaceutical Sales - Dayton Columbus Territory

Automotive Calibration Specialist - ADAS

Designer In Training Salon - Fairfield Commons

Psychology Assistant: Teacher on Special Assignment

Patient Accts Educ/Tm Ld - PFS Shared Services - Miamisburg - FT/Days

Patient Accts Educ/Tm Ld - PFS NW Business Support - Miamisburg - FT/Days

General Service Front/Back Shop, and Automotive Technicians

Pharmacy Billing Spec - Collaborative Pharm Serv - Miamisburg - FT/Days

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.