Technical Support Specialist

Total Urgent Care; Maryland; Remote; USD 45,000 - 65,000; Full time

Job summary

Total Urgent Care seeks a Remote Technical Support Specialist to maintain critical IT operations and support healthcare staff. The role focuses on resolving technical issues, maintaining compliance, and ensuring seamless healthcare delivery through remote support solutions.

Qualifications

• Experience in providing Tier 1 and Tier 2 support.
• Familiarity with HIPAA compliance.
• Experience with troubleshooting hardware and software.

Responsibilities

• Provide remote troubleshooting for hardware, software, and network-related issues.
• Support EHR platforms, scheduling systems, and telehealth tools.
• Monitor support ticket queue and ensure SLAs are met.

Skills

Troubleshooting

Technical Support

Network Issues

EHR Platforms Support

Job description

Total Urgent Care is committed to delivering exceptional patient care across our expanding network of urgent care centers. As we grow, we’re looking for a proactive and reliable Remote Technical Support Specialist to ensure our staff have the technical tools and support needed to provide seamless healthcare services.

Position Summary:

We are urgently hiring a Remote Technical Support Specialist to provide Tier 1 and Tier 2 technical support for our medical staff, administrative users, and remote teams. This role is vital for ensuring minimal downtime of critical systems and maintaining HIPAA-compliant IT operations across our organization.

Responsibilities:

• Provide remote troubleshooting and resolution for hardware, software, and network-related issues.
• Support Electronic Health Record (EHR) platforms, scheduling systems, and telehealth tools.
• Monitor support ticket queue and respond to issues within SLA timelines.
• Assist in setup and configuration of workstations, VPNs, printers, and VoIP phones.
• Work closely with clinical staff to understand and resolve user issues.
• Escalate complex problems to higher-tier support or vendors as needed.
• Document solutions and contribute to internal knowledge base.
• Ensure all support activities comply with HIPAA and security policies.

Company Description:

Total Urgent Care is a full-service urgent care provider serving the general public and corporate community.

• Locations: Los Angeles, CA • Abingdon, MD • Dallas, TX