Training & Technical Support Specialist

Diné Development; Dayton (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company is seeking a full-time Technical Support Specialist for the EZSource application. This role involves designing tailored training, documentation upkeep, and providing comprehensive user support in a federal acquisition environment. Candidates should have a BS degree and at least 3 years of technical training experience.

Qualifications

• Minimum of 3 years delivering technical training.
• Demonstrated experience with EZSource application.
• Strong interpersonal and virtual facilitation skills.

Responsibilities

• Design and deliver tailored EZSource training.
• Update training materials in response to enhancements.
• Provide first-line Help Desk support.

Skills

Communication

Organizational Skills

Documentation Skills

Training Skills

Education

Bachelor’s Degree in Education, Information Systems, Business Administration

Tools

Microsoft Office Suite

Job description

Job Summary:

North Stone is looking for a full time employee to provide comprehensive training, technical, and functional support for the EZSource application. Responsibilities include developing and maintaining training materials and documentation, conducting tailored training sessions for Government source selection teams, and offering ongoing user and help desk support. The position is central to ensuring successful onboarding, instruction, and operation within the EZSource platform environment, aligned with Government Source Selection policies.

Job Duties and Responsibilities: Training & Instructional Support

• Design and deliver EZSource training tailored to various team structures and evaluation methodologies.

• Develop and maintain robust training materials: syllabi, process guides, quick-reference tools, and user manuals.

• Conduct training via:

  • Videoconferencing (VC)

  • Defense Collaboration Services (DCS)

  • Defense Connect Online (DCO)

  • On-site classroom instruction (Government-provided facilities)

  • Computer-Based Training (CBT)

• Regularly update training materials in response to application enhancements or business process revisions.

Technical Support & Administration

• Perform Site Administrator functions:

  • Configure source selection teams based on RFPs and team composition.

  • Manage user access (enabling/disabling accounts), and archive/delete completed teams.

• Provide first-line Help Desk support and coordinate with EZSource Focal Points.

• Participate in Sprint Reviews, UAT cycles, and application requirement prioritization.

Documentation & Reporting

• Maintain and revise all training documentation and user resources.

• Track and report on key metrics including:

  • Team training status

  • Volume and resolution of Help Desk support tickets

Job Requirements (Education/Skills/Experience): Required Qualifications:

• Education:

  • Bachelor’s Degree (BS) in Education, Information Systems, Business Administration, or related field. In leiu of a BS, 10 years of experience will be accepted.

• Experience:

  • Minimum of 3 years delivering technical training, including curriculum development and instructional design.

  • Demonstrated experience with the EZSource application and Source Selection processes in a federal acquisition environment.

• Skills:

  • Proficient with Microsoft Office Suite (Word, PowerPoint, Excel, etc.) for creating and managing training materials.

  • Strong communication and interpersonal skills for facilitating both virtual and in-person sessions.

  • Exceptional documentation, organizational, and administrative abilities.

Preferred Qualifications:

• Previous direct involvement in source selections using EZSource.

• Agile/Scrum team participation experience, including Sprint Reviews and UAT support.

Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC’s ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

About UsDDC offers a comprehensive range of IT solutions to support clients in defense, healthcare, national security, law enforcement, and intelligence. Focused on innovation, DDC leverages modern technologies and best practices to deliver client-driven solutions in areas like systems/software engineering, data management, cloud adoption, and cybersecurity. They are recognized for driving mission success through efficient processes, cost reduction, and technological advancement.