Training Support Admin Specialist (Hybrid)

4P Consulting Inc.; Birmingham (AL); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A consulting firm is seeking a detail-oriented and highly organized Admin Assistant in Birmingham, AL. This role involves providing expert administrative and technical support to the Training Support Services organization. Candidates should have experience in a call center environment, a strong grasp of LearningSource and Oracle HCM, and excellent problem-solving abilities. This position is hybrid, requiring both in-office and remote work.

Qualifications

• Bachelor’s degree preferred.
• Experience in a call center, service center, or training support environment preferred.
• Strong working knowledge of LearningSource, Oracle HCM, Case Management Systems, and Microsoft Office Suite.

Responsibilities

• Serve as the primary point of contact for stakeholders regarding training inquiries.
• Research and respond to inbound customer inquiries.
• Administer LearningSource, including setup and maintenance of courses.
• Research, analyze, and resolve LearningSource corrections.
• Run standard and ad hoc reports for metrics and compliance.
• Document requests and maintain information accuracy.
• Support business unit initiatives related to training or HR systems.
• Provide feedback regarding process improvements and user experience.
• Coordinate multiple high-priority initiatives simultaneously.
• Perform additional administrative tasks to support operations.

Job description

A consulting firm is seeking a detail-oriented and highly organized Admin Assistant in Birmingham, AL. This role involves providing expert administrative and technical support to the Training Support Services organization. Candidates should have experience in a call center environment, a strong grasp of LearningSource and Oracle HCM, and excellent problem-solving abilities. This position is hybrid, requiring both in-office and remote work.