Training Specialist I

Allied Solutions LLC; Carmel (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Company-paid life and disability

401k with company match

Three weeks PTO

And more

Job summary

Allied Solutions LLC in Carmel, Indiana, seeks a Training Facilitator to develop and deliver quality training for Risk Management Operations, focusing on customer service excellence and onboarding for new employees.

The role includes designing training content, maintaining materials and job aids, organizing onsite and remote sessions, and collaborating with RMO leaders to identify needs and KPI benchmarks.

Qualifications

• High school diploma or GED required.
• Associate’s or bachelor’s degree preferred.

Responsibilities

• Conduct technical training for the Customer Service Solutions unit.
• Develops RMO employee knowledge through quality technical training on RMO systems and products.
• Assists onboarding to ensure understanding of policies and culture.
• Organizes and delivers onsite and remote training sessions for new employees.
• Provides continuous training in technical and professional skills.
• Plans and conducts quarterly training sessions on identified topics.
• Supports retention by guiding the learning experience.
• Delivers assessments to course participants.
• Executes a plan for obtaining four levels of metrics.
• Creates tests for understanding and identifies program goals.
• Prepares up-to-date training materials and manuals.
• Maintains central repository of training materials and updates timely.
• Collaborates with RMO area leaders to identify training needs.
• Maintains and communicates a master calendar to stakeholders.
• Conducts needs analysis to determine KPIs and service benchmarks.

Skills

Interpersonal communication

Written communication

Engaging learners

Classroom management

Feedback delivery

Education

High school diploma or GED

Associate’s or bachelor’s degree preferred

Job description

The goal of this position is to develop and deliver training programs that are rich in quality, and which prepare Risk Management Operations (RMO) employees for providing quality customer service to Allied’s customers. While this role is focused on the actual facilitation of training programs, this role will also maintain learning materials, including job aids and PowerPoint decks, achieved through the collaboration with the individual business areas.

Job Duties And Responsibilities

Technical Training Facilitation (70%)

• Conduct technical training for the Customer Service Solutions business unit.
• Develops RMO employee knowledge, skills and abilities through quality technical training programs on RMO systems and products.
• Assists in the planning and delivery of onboarding program to ensure that employees understand policies and company culture.
• Organizes and delivers both onsite and remote training sessions for all new employees, ensuring that resources are prepared and that materials are current and appropriate for the topic.
• Provides continuous training in the areas of technical and professional skills for all RMO employees.
• Plans and conducts quarterly training sessions with a focus on topics requiring additional attention, as identified by leaders within RMO.
• Encourages employee and agent retention by providing support throughout the learning experience.
• Delivers assessments to course participants.
• Executes a plan for obtaining 4 levels of metrics.

Training Content Design and Development (30%)

• Creates tests for understanding.
• Identify program goals and objectives.
• Prepares material for training sessions; ensuring most current version of procedure manuals, handouts, and PowerPoints are being used.
• Maintains central repository of all training and operational reference materials. Ensures that these documents reflect the most current information and that updates are made timely.
• Collaborates with the leaders of each individual area of RMO to understand existing training needs.
• Ensures that a master calendar is updated, prioritized, and communicated to all stakeholders.
• Conducts and/or participates in Needs Analysis meetings to determine Key Performance Indicators and benchmarked service standards for each area of RMO.

Qualifications (Education, Experience, Certifications & KSA)

• High school diploma or GED required; Associate’s or bachelor’s degree preferred.
• 1-2 years of related work-experience required.
• Ability to communicate with others effectively through interpersonal and written communication.
• Recognizes issues that might impact learning and performance.
• Maintains professionalism during course instruction and in office settings.
• Determines best instructional method for delivering learning lesson.
• Determines what instructional resources are needed during instruction.
• Able to engage learners while facilitating learning.
• Demonstrates flexibility during a training course.
• Able to provide feedback to participants during learning event.
• Effectively manages the classroom during course delivery.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include:

• medical, dental and vision insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• three weeks PTO by the end of the first year
• and much more.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.