Training Specialist

Fortegra-; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, life insurance

401(k)

Tuition assistance

Company paid disability

Job summary

Fortegra in Jacksonville, FL, seeks a Training Specialist to design, develop, coordinate, and facilitate training programs that support employee onboarding, performance improvement, process changes, and ongoing professional development.

You will partner with business leaders and SMEs to create engaging learning experiences that improve knowledge, skills, and performance while ensuring consistency across the organization.

Qualifications

• High School Diploma or equivalent.
• 2–5 years in training, learning and development, instructional design, customer service, claims, operations, or related fields.
• Experience facilitating both virtual and classroom-based training.
• Experience creating training materials and learning content.

Responsibilities

• Facilitate instructor-led, virtual, and blended learning programs.
• Conduct new hire onboarding and departmental training sessions.
• Deliver refresher training and upskilling opportunities for existing employees.
• Adapt facilitation techniques to meet diverse learning styles and audience needs.
• Evaluate learner participation and engagement during training sessions.
• Develop and maintain training materials, including Facilitator Guides, Job Aids, and E-Learning modules.
• Coordinate training schedules and logistics and track attendance and completion.

Skills

Instructional design

Facilitation

Onboarding

Blended learning

LMS

Articulate Rise

Storyline

MS Office

Project management

Education

High School Diploma

Tools

LMS platforms

Articulate Rise

Storyline

Job description

The Training Specialist is responsible for designing, developing, coordinating, and facilitating training programs that support employee onboarding, performance improvement, process changes, and ongoing professional development. This role partners with business leaders and subject matter experts (SMEs) to create engaging learning experiences that improve employee knowledge, skills, and performance while ensuring consistency across the organization.

Minimum Qualifications:

• High School Diploma or equivalent.

2–5 years of experience in training, learning and development, instructional design, customer service, claims, operations, or related fields.

Experience facilitating both virtual and classroom-based training.

Experience creating training materials and learning content.

Primary Job Functions:

• Facilitate instructor-led, virtual, and blended learning programs.
• Conduct new hire onboarding and departmental training sessions.
• Deliver refresher training and upskilling opportunities for existing employees.
• Adapt facilitation techniques to meet diverse learning styles and audience needs.
• Evaluate learner participation and engagement during training sessions.

Develop and maintain training materials, including:

• Facilitator Guides.
• Job Aids.
• E-Learning Modules such as Knowledge Assessments and Quick Reference Guides.
• Update training content based on process changes, system enhancements, and business needs.
• Partner with SMEs to validate training accuracy and effectiveness.
• Coordinate training schedules and logistics.
• Track learner attendance, completion rates, and certification requirements.
• Maintain training records and learning management systems.
• Assist in creating learning paths and career development programs.
• Conduct training needs analyses to identify knowledge and skill gaps.
• Provide coaching and performance support to employees following training.
• Analyze quality, operational, and performance metrics to recommend training solutions.

• Ability to thrive in a fast-paced, rapidly changing, high volume work environment.
• Dependable and committed, able to set, satisfy and exceed targets with minimal supervision.
• Strong presentation and facilitation skills.
• Excellent verbal and written communication skills.
• Ability to create engaging and interactive learning experiences.
• Strong organizational and project management skills.
• Ability to analyze performance data and identify training opportunities.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Experience with learning technologies, LMS platforms, Articulate Rise, Storyline, or similar tools preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Additional Information:

• Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.
• Fortegra is not accepting unsolicited resumes from search firms for this position.
• Internal Notice: As part of our commitment to talent development, this position is open for internal promotion applications at the time of public posting.

#LI-Onsite

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.