Training Specialist - Call Center Onboarding & Coaching

Emovis

Boca Raton (FL)

On-site

USD 52,000 - 76,000

Full time

11 days ago

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Job summary

Emovis is expanding its USA footprint and seeking a Training Specialist to deliver onboarding, technical, and soft-skill programs within a customer service call center environment. You will support nesting and oversee LMS administration, coaching, and performance management to drive operational excellence.

Ideal candidates have a Bachelor’s degree in Education or related field, at least two years of training experience, and bilingual Spanish skills.

Qualifications

Minimum 2 years of training facilitation experience.
Background in customer service, coaching, and mentoring.
Experience supervising or leading teams in a call center or training environment.
Bilingual in Spanish preferred.

Responsibilities

Facilitate engaging training sessions for new and existing employees (virtual and in-person).
Develop and execute training plans and curricula for groups of up to 25 participants.
Monitor and coach employees to meet performance and KPI goals.
Support quality assurance through feedback and coaching.
Maintain accurate records of training progress and effectiveness.
Collaborate with operations to identify training gaps and development opportunities.
Respond to escalated customer service issues and provide solutions.
Prepare staff schedules and ensure adequate coverage.
Lead updates to SOPs and training materials.
Generate reports and manage content within the LMS.
Contribute to continuous improvement initiatives and team development.