Bilingual Customer Support Specialist (English/Spanish)

Abertis Mobility Services; Boca Raton (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Emovis in Boca Raton, FL seeks a fully bilingual English/Spanish Customer Service Representative to support customers in a fast-paced contact center. The role involves handling inbound calls, navigating multiple systems, and delivering accurate information with professionalism.

Requirements include a High School diploma, at least 6 months of CS experience, and fluency in English and Spanish. Training is rigorous with strict attendance and performance expectations, including Saturday shifts.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 6 months of customer service experience.
• Fluent in English and Spanish, written and spoken.
• Ability to type notes into customer accounts accurately.
• Strong computer skills across multiple systems.

Responsibilities

• Handle a high volume of inbound calls in both English and Spanish.
• Navigate multiple systems while speaking with customers in real time.
• Follow scripts and verification processes with high accuracy.
• Document every interaction during or immediately after the call.
• Manage difficult customers with professionalism and control.
• Apply SOPs as trained to maintain quality scores.
• Complete accurate call documentation within required timeframes.
• Provide exceptional service to English- and Spanish-speaking customers.

Skills

Bilingual English/Spanish

Typing notes

Multi-system navigation

Customer service

Education

High School Diploma or equivalent

Job description

Emovis in Boca Raton, FL seeks a fully bilingual English/Spanish Customer Service Representative to support customers in a fast-paced contact center. The role involves handling inbound calls, navigating multiple systems, and delivering accurate information with professionalism.

Requirements include a High School diploma, at least 6 months of CS experience, and fluency in English and Spanish. Training is rigorous with strict attendance and performance expectations, including Saturday shifts.