Training Specialist

FirstService Residential; Philadelphia (Philadelphia County); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid holidays

401k match

Job summary

A leading company in the property management sector is seeking a Training Specialist to develop and execute training curricula. This role involves creating training resources, tracking attendance, and supporting the Learning & Development team. The ideal candidate will have strong organizational skills and experience in training support, with a focus on enhancing employee capabilities.

Qualifications

• 1-2 years of administrative or coordinator experience in learning & development or training support.
• Excellent organizational and communication skills.
• Proficiency in Microsoft Office, Outlook, and Windows.

Responsibilities

• Track training attendance and course completion for required and elective programs.
• Coordinate recurring virtual training sessions and manage attendance tracking.
• Support the creation and maintenance of learning paths, training plans, and training materials.

Skills

Organizational skills

Communication skills

Proficiency in Microsoft Office

Ability to handle sensitive information

Education

High school diploma or equivalent

Associate's or bachelor's degree

Job description

Job Title: Training Specialist at FirstService Residential

Join us to apply for the Training Specialist role at FirstService Residential.

Description

Job Overview: As a Training Specialist, you will develop and execute training curricula to ensure employees are equipped to deliver exceptional client experiences. This role involves creating and improving training resources, including Virtual and Instructor-Led Training modules, SOPs, job aids, assessments, and supporting program activities. You will also identify opportunities to enhance training materials based on effectiveness and organizational needs.

Your Responsibilities:

1. Track training attendance and course completion for required and elective programs.
2. Assign coursework in the University platform and follow up on completion, including virtual sessions and compliance deadlines.
3. Coordinate recurring virtual training sessions and manage attendance tracking.
4. Support the creation and maintenance of learning paths, training plans, and training materials.
5. Communicate training updates and system enhancements to associates and leaders.
6. Partner with the Learning & Development team for process improvements.
7. Assist associates pursuing industry certifications, organizing study groups, and maintaining records.
8. Administer SharePoint and coordinate in-house courses and online learning opportunities.
9. Support data collection and reporting for training audits and leadership requests.
10. Provide logistical support for instructor-led sessions and onboarding activities.
11. Maintain accurate training records and documentation.

Skills & Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1-2 years of administrative or coordinator experience, preferably in learning & development or training support.
• Excellent organizational and communication skills.
• Proficiency in Microsoft Office, Outlook, and Windows.
• Ability to handle sensitive information appropriately.

Physical Requirements:

• Sitting, standing, lifting up to 25 lbs, and mobility around the office and property.
• Valid driver’s license for local travel.
• Extended hours, including evenings, weekends, and holidays, may be required.

What We Offer: Full-time benefits including medical, dental, vision, paid holidays, time off, and a 401k match. Occasional travel may be required.

Compensation: $50,000 - $55,000 annually.

Seniority level: Internship

Employment type: Full-time

Job function: Human Resources