Training Specialist

LanceSoft Inc; Lexington (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading training solutions provider in Lexington, Massachusetts, is looking for an experienced learning and development professional to design and deliver instructor-led training programs. The ideal candidate will have a Bachelor's degree in a related field and at least 5 years of experience in training development, with a strong preference for ITIL Foundations Certification and knowledge of ServiceNow. This role requires excellent communication skills and the ability to work effectively in ambiguous environments.

Qualifications

• At least 5 years’ experience designing, developing and delivering online and instructor‑led training.
• At least 3 years’ experience developing online courses.
• ITIL Foundations Certification required.

Responsibilities

• Develop instructor-led learning programs for technical and end-user audiences.
• Deliver interactive instructor-led training sessions both in person and online.
• Create online courses to support ongoing training needs.

Skills

Outstanding communication skills

Flexible and adaptable

Establish and maintain strong relationships

Knowledge of Microsoft Office Suite

Education

Bachelor’s degree in technical writing or related field

Tools

Articulate

ServiceNow

Job description

Responsibilities

• Develop instructor‑led learning programs geared toward both a technical and an end‑user audience.
• Develop quick reference cards, manuals, and presentation decks that can be delivered in person or used as a stand‑alone job aid both now and in the future.
• Deliver interactive, engaging, and highly effective instructor‑led training sessions in person and via web‑conferencing tools.
• Create online courses using Articulate to support ongoing training needs.
• Create and deliver course surveys to ensure that learning is meeting all identified needs.

Qualifications

• Bachelor’s degree in technical writing, computer science or other related field is preferred.
• At least 5 years’ experience designing, developing and delivering online and instructor‑led training to technical and end‑user audiences.
• At least 3 years’ experience developing online courses.
• ITIL Foundations Certification required; ITIL training experience preferred.
• Prior experience creating training for ServiceNow application highly desirable.
• Prior experience in a global environment preferred.
• Outstanding communication skills, both written and oral, with audiences of all levels.
• Ability to establish and maintain strong relationships.
• Flexible and adaptable; able to work in ambiguous situations.
• Knowledge of the Microsoft Office Suite required.