IT Technical Trainer

Seneca Resources; Montgomery (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Seneca Resources in Montgomery, AL is seeking an IT Training Specialist to develop and deliver training strategies, curricula, and documentation for enterprise IT applications. The role includes creating user manuals, job aids, instructor guides, and assessments, and delivering classroom, virtual, and Webex trainings.

The position requires strong communication, organizational, analytical, and presentation skills, with hands-on experience creating manuals in Word and Visio and conducting needs

Qualifications

• 3+ years of experience delivering instructor-led training and developing training materials.
• Experience training users on IT systems or business software applications.
• Hands-on experience creating manuals and training guides using Microsoft Word and Visio.
• Experience delivering virtual training through Webex and Microsoft Teams.
• Strong communication, organization, analytical, and presentation skills.
• Experience assessing training needs and developing effective curricula.

Responsibilities

• Develop and implement training strategies, plans, and curricula for IT applications.
• Conduct training needs assessments, job task analyses, and software evaluations.
• Create user manuals, job aids, instructor guides, participant manuals, and training documentation.
• Develop web-based training, interactive learning content, and instructional videos.
• Create storyboards, content outlines, and assessments.
• Conduct classroom-based, instructor-led, and virtual training sessions.
• Collaborate with project teams and vendors to understand application functionality and upcoming changes.
• Evaluate system changes and update training materials accordingly.
• Coordinate training schedules and support successful software implementations.

Skills

Communication skills

Organization

Presentation skills

Analytical skills

Tools

Microsoft Word

Visio

Webex

Microsoft Teams

Job description

• Develop and implement training strategies, plans, and curricula for IT applications.
• Conduct training needs assessments, job task analyses, and software evaluations.
• Create user manuals, job aids, instructor guides, participant manuals, and training documentation.
• Develop web-based training, interactive learning content, and instructional videos.
• Create storyboards, content outlines, and assessments.
• Conduct classroom-based, instructor‑led, and virtual training sessions.
• Collaborate with project teams and vendors to understand application functionality and upcoming changes.
• Evaluate system changes and update training materials accordingly.
• Coordinate training schedules and support successful software implementations.

Required Qualifications

• 3+ years of experience delivering instructor‑led training and developing training materials.
• Experience training users on IT systems or business software applications.
• Hands‑on experience creating job aids, manuals, and training guides using Microsoft Word and Visio.
• Experience delivering virtual training through Webex and Microsoft Teams.
• Strong communication, organization, analytical, and presentation skills.
• Experience assessing training needs and developing effective curricula.