Training & Quality Specialist - Growth & Impact

Banner Life; Frederick, Northern (MD, KY); Hybrid; USD 61,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

401K match

Pension

Paid time off

Job summary

Banner Life Insurance Company is seeking a Training and Quality Specialist to plan, create, and execute training programs across all phases for maximum effectiveness in meeting strategic goals and achieving superior customer service results.

Partner with management to assess current and future training needs, ensure understanding of performance requirements, and conduct ongoing training on products, systems, and procedures. Travel may be required to remote staff and vendor sites.

Qualifications

• 3+ years of training and development experience (designing, developing, and presenting adult learning philosophies) or similar position.
• Experience with change management, organizational development, performance management, talent management and learning & development.
• Knowledge of life insurance products and concepts preferred.

Responsibilities

• Effectively develop and deliver practical, timely and innovative training programs and resources that demonstrably enhance the productivity and deepen the skill set, functional expertise, and capabilities of the Operations staff.
• Responsible for conducting ongoing quality control review of work product for all Operations staff.
• Provide support with employee introductory period: the formulation of training plans, perform quality control audits, and write 30/60/90 evaluations in partnership with management.
• Continually complete needs analysis of the department’s training requests. Communicate with all Managers/Supervisors, as necessary, to ensure needs are being met and training remains current.
• Coordinate training sessions with employee’s managers, IT department (when necessary), schedule conference rooms and equipment required for formal, effective training sessions.
• Document and assist with developing department policies, procedures, training manuals, and handouts to ensure that the resources are delivered effectively to staff.
• Keep up with developments in area of expertise by reading current journals, books and magazine articles.
• Assist with resolution of complex problems and support staff resolving system or procedural issues, as directed.
• Process all other duties as assigned by department management.

Skills

Communication

Presentation

Organization

Project management

Independent work

Analytical thinking

Customer focus

Microsoft Office

Video conferencing

Flexibility

Education

College preferred

LOMA-ACS designation preferred

Tools

Microsoft Office

Video conferencing tech

Job description

Banner Life Insurance Company is seeking a Training and Quality Specialist to plan, create, and execute training programs across all phases for maximum effectiveness in meeting strategic goals and achieving superior customer service results.

Partner with management to assess current and future training needs, ensure understanding of performance requirements, and conduct ongoing training on products, systems, and procedures. Travel may be required to remote staff and vendor sites.