Training and Quality Specialist

Legal & General America; Urbana (MD); On-site; USD 61,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

401K with company match up to 6%

Pension package

Paid vacation 15 days

Paid sick days 10

Paid holidays 9

Job summary

Banner Life Insurance Company in Frederick, MD is seeking a Training and Quality Specialist to plan, create and execute training programs across all phases, partnering with management to identify needs and drive customer service excellence.

The role conducts ongoing quality control, supports onboarding, coordinates sessions, documents policies, and keeps current with industry developments. Travel may be required; compensation includes benefits and incentives.

Qualifications

• 3+ years of training and development experience (designing, developing, and presenting adult learning philosophies) or similar position.
• Experience with change management, organizational development, performance management, talent management and learning & development.
• Knowledge of life insurance products and concepts preferred.

Responsibilities

• Develop and deliver training programs to enhance staff skills.
• Conduct ongoing quality control of work product.
• Support onboarding with training plans and evaluations.
• Perform needs analysis and coordinate with managers to update training.
• Schedule sessions and arrange rooms/equipment.
• Document and develop department policies and manuals.
• Stay updated with industry developments.
• Assist with resolving system or procedural issues.
• Handle other duties as assigned.

Skills

Communication skills

Presentation skills

Organization

Project management

Multitasking

Independent worker

Analytical skills

Work ethic

Microsoft Office

Video conferencing

Flexibility

Education

College degree

LOMA-ACS designation

Tools

Teleconferencing tools

Video conferencing software

Job description

Training and Quality Specialist

Job Locations: US-MD-Frederick

ID: 2026-3327

# of Openings Remaining: 1

Category: Admin Services/Operations

Overview

At Banner Life Insurance Company, we lead with heart and ambition. Every day, we transform purpose into progress, guided by our unwavering commitment to be better for our customers, clients, and communities, not just today but long-term as well. Our people are the driving force behind everything we achieve. Their passion, purpose, and pursuit of innovation empower us to deliver cutting-edge solutions that support those we serve, ensuring we are here for you, here for good and striving for better.

We're a forward-thinking company energized by our work and how we show up for one another. Our culture is built on meaningful impact and genuine enjoyment, because we believe great work and great experiences should go hand in hand.

By offering career development opportunities, comprehensive benefits, and programs that support your wellbeing, we help you thrive personally and professionally. We are here for you, here for good and here for better.

The Training and Quality Specialist will be responsible with planning, creating and executing training programs throughout all phases for the maximum effectiveness in meeting strategic goals and achieving superior customer service results. Partner with management to assess current and future training needs, work collaboratively to ensure understanding of performance needs, requirements and expectations. Conduct ongoing training on products, systems and other procedures.

Responsibilities

• Effectively develop and deliver practical, timely and innovative training programs and resources that demonstrably enhance the productivity and deepen the skill set, functional expertise, and capabilities of the Operations staff.
• Responsible for conducting ongoing quality control review of work product for all Operations staff.
• Provide support with employee introductory period: the formulation of training plans, perform quality control audits, and write 30/60/90 evaluations in partnership with management.
• Continually complete needs analysis of the department's training requests. Communicate with all Managers/Supervisors, as necessary, to ensure needs are being met and training remains current.
• Coordinate training sessions with employee's managers, IT department (when necessary), schedule conference rooms and equipment required for formal, effective training sessions.
• Document and assist with developing department policies, procedures, training manuals, and handouts to ensure that the resources are delivered effectively to staff.
• Keep up with developments in area of expertise by reading current journals, books and magazine articles.
• Assist with resolution of complex problems and support staff resolving system or procedural issues, as directed.
• Process all other duties as assigned by department management.

Qualifications

Education

• College preferred
• LOMA-ACS designation preferred

Experience/Knowledge

• 3+ years of training and development experience (designing, developing, and presenting adult learning philosophies) or similar position.
• Experience with change management, organizational development, performance management, talent management and learning & development.
• Knowledge of life insurance products and concepts preferred.

Skills and Attributes

• Excellent written and oral communication skills
• Excellent platform presentation skills; clear, effective and presenting in an engaging manner
• Ability to convey complex information in a timely and easily understood manner to participants
• Extremely organized, detailed and accurate in composing, typing and proofing materials
• Ability to manage multiple priorities in a rapidly changing environment
• Strong project management skills with drive to meet deadlines
• Strong ability to work independently and in collaboration with others
• Analytical ability for problem solving and analyzing learner outcomes
• Strong work ethic and customer focus orientation
• Proficient in Microsoft Office
• Technically competent including tele and video conference technology
• Flexible with work hours to meet demands of the trainees for upwards of 90 days

Travel

Travel may be required, on an as-needed basis, to remote staff and/or vendor sites

What's in it for you?

The expected hiring compensation range for this position is $61,300 - $84,250 annually.

The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses. This role is eligible to participate in the Annual Incentive Plan. The current target payment for the position is 8% of base salary, modified for corporate and individual performance. Bonuses are pro-rated based on start date. This role has 15 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year.

Benefits

• Health insurance
• Life insurance
• Dental insurance
• 401K with company match up to 6%
• Pension package
• Generous time off
• Wellbeing initiatives throughout the year
• Long term incentives
• Annual bonuses
• Sign-on bonus
• Vacation days: 15
• Sick days: 10 accrued bi-weekly
• Paid holidays: 9 per year

We have a competitive compensation and benefits package focused on your overall wellbeing. Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff). We're big on professional development and we'll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!

Employment Terms

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The Company reserves the right to change benefits plans at any time.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.