Training & QA Manager: Elevate Kitchen Excellence

Chick-fil-A; Winding Hill (PA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401K Matching Retirement Plan

Paid Time Off (PTO)

FREE Meal Every Shift

FREE Planet Fitness Membership

FREE Online College Tuition

Chick‑fil‑A Scholarship opportunities

FREE $10K Life Insurance

FREE Training

Employee Discounts

Flexible scheduling (and closed on Sun

Learn from experienced Trainers

Growth and development

Path to upper management

Job summary

Chick-fil-A at Shepherdstown Crossing in Mechanicsburg, PA seeks a Manager of Training & Quality Assurance to lead kitchen operations, train Team Members, and uphold Chick-fil-A's standards for quality and safety. This hands-on role mentors Trainers and ensures operational excellence across BOH functions.

The ideal candidate has coaching experience, strong leadership, and a commitment to food safety, guest experience, and continuous improvement.

Qualifications

• Must be 18 years or older.
• Ability to work full-time, year-round.
• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis.
• Has a heart for coaching, developing, and serving others.
• Experience training team members and producing positive results.
• Ability to meet the demands of a busy, fast-paced, complex business.
• Excellent verbal and written communication skills.
• Customer service oriented.
• Desire to grow and be developed as an individual and as a leader.
• Ability to lift up to 50 lbs. and work on feet for at least 9 hours.
• The ability to open and/or close the restaurant and availability to work Fridays and Saturdays.

Responsibilities

• The Manager of Training & Quality Assurance person will work with other members of the leadership team to develop other Team Members to deliver high quality food for our guests
• Learn every operational job in the Kitchen/BOH and be able to train other Team Members in these jobs as well as perform at a high-level in these jobs when necessary.
• Train Team Members to maintain a work environment that ensures and promotes food safety & team safety.
• Develop and manage other Trainers
• Ensure food quality is maintained to Chick‑fil‑A’s standard
• Engage with Team Members and guests to create remarkable experiences and a welcoming environment.
• Be directly involved with training and development of Kitchen/BOH team members to Chick‑fil‑A standards
• Maximize food quality while working to minimize food waste
• Among other responsibilities that may be assigned, you may be required to work “hands on” in the kitchen as needed to support the team.

Skills

Coaching

Training

Food safety

Leadership

Communication

Problem solving

Education

ServSafe Certification

Job description

Chick-fil-A at Shepherdstown Crossing in Mechanicsburg, PA seeks a Manager of Training & Quality Assurance to lead kitchen operations, train Team Members, and uphold Chick-fil-A's standards for quality and safety. This hands-on role mentors Trainers and ensures operational excellence across BOH functions.

The ideal candidate has coaching experience, strong leadership, and a commitment to food safety, guest experience, and continuous improvement.