Manager of Training & Quality Assurance (Full-Time)

Chick-fil-A; Winding Hill (PA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401K Matching Retirement Plan

Paid Time Off (PTO)

FREE Meal Every Shift

FREE Planet Fitness Membership

FREE Online College Tuition

Chick‑fil‑A Scholarship opportunities

FREE $10K Life Insurance

FREE Training

Employee Discounts

Flexible scheduling (and closed on Sun

Learn from experienced Trainers

Growth and development

Path to upper management

Job summary

Chick-fil-A at Shepherdstown Crossing in Mechanicsburg, PA seeks a Manager of Training & Quality Assurance to lead kitchen operations, train Team Members, and uphold Chick-fil-A's standards for quality and safety. This hands-on role mentors Trainers and ensures operational excellence across BOH functions.

The ideal candidate has coaching experience, strong leadership, and a commitment to food safety, guest experience, and continuous improvement.

Qualifications

• Must be 18 years or older.
• Ability to work full-time, year-round.
• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis.
• Has a heart for coaching, developing, and serving others.
• Experience training team members and producing positive results.
• Ability to meet the demands of a busy, fast-paced, complex business.
• Excellent verbal and written communication skills.
• Customer service oriented.
• Desire to grow and be developed as an individual and as a leader.
• Ability to lift up to 50 lbs. and work on feet for at least 9 hours.
• The ability to open and/or close the restaurant and availability to work Fridays and Saturdays.

Responsibilities

• The Manager of Training & Quality Assurance person will work with other members of the leadership team to develop other Team Members to deliver high quality food for our guests
• Learn every operational job in the Kitchen/BOH and be able to train other Team Members in these jobs as well as perform at a high-level in these jobs when necessary.
• Train Team Members to maintain a work environment that ensures and promotes food safety & team safety.
• Develop and manage other Trainers
• Ensure food quality is maintained to Chick‑fil‑A’s standard
• Engage with Team Members and guests to create remarkable experiences and a welcoming environment.
• Be directly involved with training and development of Kitchen/BOH team members to Chick‑fil‑A standards
• Maximize food quality while working to minimize food waste
• Among other responsibilities that may be assigned, you may be required to work “hands on” in the kitchen as needed to support the team.

Skills

Coaching

Training

Food safety

Leadership

Communication

Problem solving

Education

ServSafe Certification

Job description

Manager of Training & Quality Assurance

Full-Time

Chick-fil-A at Shepherdstown Crossing

219 Gettysburg Pike

Mechanicsburg, PA 17055

Job Description:

Chick-fil-A at Shepherdstown Crossing is seeking a highly motivated individual to fill the Manager of Training and Quality Assurance position for our Kitchen / Back of House (BOH). This person must be caring, friendly, have a genuine heart to serve others, be highly organized, and have the ability to multitask and work efficiently.This “hands‑on” Manager of Training / QA opportunity is designed to give you a career in the most highly esteemed restaurant chain in the nation.

The Manager of Training & Quality Assurance is responsible for learning and training our Team Members on all operational activities associated with the kitchen areas of the restaurant while ensuring that processes are followed and quality is maintained at the highest level. This person maintains the standard for “Operational Excellence” in the kitchen and leads by example while mentoring and developing other Kitchen Team Members and developing other Trainers. We will teach you what you need to know and you will manage the other Trainers that you develop.

Qualifications:

• Must be 18 years or older
• Ability to work full-time, year-round
• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis
• Has a heart for coaching, developing, and serving others
• Experience training team members and producing positive results
• Ability to meet the demands of a busy, fast‑paced, complex business
• Excellent verbal and written communication skills
• Customer service oriented
• Desire to grow and be developed as an individual and as a leader
• Ability to lift up to 50 lbs. and work on feet for at least 9 hours
• The ability to open and/or close the restaurant and availability to work Fridays and Saturdays

Responsibilities:

• The Manager of Training & Quality Assurance person will work with other members of the leadership team to develop other Team Members to deliver high quality food for our guests
• Learn every operational job in the Kitchen/BOH and be able to train other Team Members in these jobs as well as perform at a high-level in these jobs when necessary.
• Train Team Members to maintain a work environment that ensures and promotes food safety & team safety.
• Develop and manage other Trainers
• Ensure food quality is maintained to Chick‑fil‑A’s standard
• Engage with Team Members and guests to create remarkable experiences and a welcoming environment.
• Be directly involved with training and development of Kitchen/BOH team members to Chick‑fil‑A standards
• Maximize food quality while working to minimize food waste
• Among other responsibilities that may be assigned, you may be required to work “hands on” in the kitchen as needed to support the team.

Pay Type:

• Hourly, commensurate with experience and work availability
• Premium pay for full‑time closing shifts

Position Type:

• Full-time
• Daytime or Closing Shifts
• Must have Friday and Saturday availability (We are closed on Sundays)

Benefits:

• Competitive pay
• Health Insurance
• 401K Matching Retirement Plan
• Paid Time Off (PTO)
• FREE Meal Every Shift
• FREE Planet Fitness Membership
• FREE Online College Tuition
• Chick‑fil‑A Scholarship opportunities
• FREE $10K Life Insurance
• FREE Training
• Employee Discounts
• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learn first‑hand from experienced Trainers and other Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Opportunities for upper management and leadership development

Education/Experience:

• Must have a strong understanding of kitchen operations
• 1+ years of experience in a kitchen/culinary training or leadership role, preferably in a fast food or quick service restaurant
• Chick‑fil‑A experience a plus but not required
• ServSafe Certification (preferred but not required)

Thank you for your interest in employment at Chick‑fil‑A at Shepherdstown Crossing!

Working at a Chick‑fil‑A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.