Training Programs Manager

Pathways For Life; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Pathways for Life is seeking a strategic Program Training Manager to build and own a standardized, scalable training program that strengthens employee competency, operational consistency, and ongoing compliance across the organization.

You will evaluate training needs, develop curricula and resources, oversee CEU completion, and lead Training Specialist(s) while partnering with Programs, Compliance/Quality, and Human Resources to ensure alignment with policies and regulatory requirements.

Qualifications

• 2+ years in training, program operations, onboarding or staff development.
• Experience with regulated environments (IDD, healthcare, or human services) preferred.
• Developed training curricula, job aids, and competency tools.
• Facilitated group training in in-person and virtual settings.
• Willing to become a DDD Certified Trainer for required programs.

Responsibilities

• Evaluate current program training requirements and identify gaps.
• Develop and maintain standardized training curriculum and materials.
• Oversee CEU completion and caregiver in-field support mechanisms.
• Lead Training Specialist(s) and coach managers on training expectations.
• Partner with Programs, Compliance/Quality, HR and leadership to ensure alignment.
• Facilitate in-person and virtual training and monitor effectiveness.
• Ensure compliance with regulatory training requirements as they change.

Skills

Verbal communication

Written communication

Organizational skills

Leadership

Team coaching

Training delivery

Education

Bachelor's degree in Education, Training & Development or related field

Job description

At Pathways for Life, effective training is essential to delivering high-quality, person-centered services. We're looking for a strategic and engaging Program Training Manager to build and own a standardized, scalable training program that strengthens employee competency, operational consistency, and ongoing compliance across the organization.

What You'll Do

• Evaluate current program training requirements, curriculum, materials, and delivery practices to identify gaps and opportunities for improvement.
• Develop and maintain standardized training curriculum, presentations, job aids, competency tools, and other resources for program staff.
• Identify organization-wide and program-specific training needs using audits, program observations, incidents, performance trends, employee feedback, regulatory changes, and other quality indicators.
• Establish consistent standards for new hire, ongoing, refresher, remedial, and role-specific program training.
• Manage and oversee CEU completion and establish caregiver in-field support mechanisms.
• Lead and support Training Specialist(s), including onboarding, coaching, performance management, and ensuring high-quality training delivery.
• Partner with Programs, Compliance/Quality, Human Resources, and leadership to ensure training aligns with policies, procedures, SOPs, regulatory requirements, and quality standards.
• Facilitate or oversee in-person and virtual training and provide centralized training support to locations based on organizational needs.
• Monitor training completion, competency validation, certification requirements, retraining needs, and overall training effectiveness.
• Coach managers and supervisors on reinforcing training expectations in daily operations and support retraining when education is identified as part of corrective action or performance improvement.
• Monitor applicable DDD and other regulatory training requirements and recommend updates to organizational training practices as requirements change.

Preferred Qualifications

• Bachelor's degree in Education, Training and Development, Healthcare Administration, Human Services, Organizational Development, or a related field.
• 2+ years of experience in training, program operations, onboarding, staff development, IDD services, healthcare, or human services required.
• Experience working with DDD, ALTCS, HCBS, or similar regulated service environments strongly preferred.
• Experience developing training curriculum, presentations, job aids, competency tools, and other educational resources required.
• Experience facilitating group training for adult learners in both in-person and virtual environments required.
• Must be, or be willing and able to become, a DDD Certified Trainer for applicable required programs, including Article 9, First Aid/CPR, Positive Behavior Support, Abuse & Neglect, and PROUD.
• Strong understanding of regulated documentation, compliance requirements, and quality expectations within healthcare, IDD, or human services environments preferred.
• Excellent verbal and written communication skills with the ability to engage frontline employees, supervisors, managers, and organizational leadership.
• Professional, confident, organized, and able to work independently while managing multiple priorities in a fast-paced environment.
• Valid Arizona driver's license and access to an insured vehicle for organization-wide travel.
• Monday-Friday, 8:00 AM-5:00 PM (Flexible); some evenings and weekends may be required.
• Performance-driven role balancing strategic training program development with direct facilitation and operational support.
• Frequent in-person and virtual training with varying group sizes and employee roles.
• Periodic travel between organizational locations and attendance at external meetings, audits, surveys, or regulatory activities.
• Ability to lift and carry approximately 15-20 pounds of training materials, laptops, and other training equipment.

Why Join Pathways?

• Mission-driven work that directly strengthens the quality and consistency of services provided to members.
• Opportunity to build and shape a standardized organization-wide training program.
• Collaborative role working across Programs, Compliance/Quality, Human Resources, and organizational leadership.
• Meaningful opportunity to improve employee competency, caregiver support, and operational outcomes.
• Health, Dental, Vision and Life Insurance.