Training Operations Coordinator

Arrow Child & Family Ministries; Cockeysville (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health care options (medical/dental/视觉

HSA match

Retirement plan with company match

Paid time off and holidays

Mileage reimbursement

Tuition reimbursement

Learning and development

Job summary

Arrow Child & Family Ministries is seeking a Training Coordinator to organize and manage agency training and team initiatives. The role supports trainers, maintains training calendars, and acts as a liaison across departments.

Responsibilities include Tier 2 Helpdesk support, data collection for evaluating training effectiveness, LMS record management, and participation in special projects to promote performance-based initiatives.

Qualifications

• High school diploma or GED, with 1 year related experience.
• Bachelor’s degree preferred.

Responsibilities

• Maintain Arrow’s training calendar and training materials.
• Provide resources, act as liaison to agency trainers for instructor-led training sessions.
• Provide Tier 2 Training Helpdesk response.
• Support development of data collection mechanisms and evaluate training initiatives.
• Support LMS administrators in managing training records.
• Assist agency leaders and employees in data mining from the LMS.
• Coordinate administrative tasks to ensure efficient team operation.
• Participate in cross-training and special projects as needed.
• Develop knowledge of all Arrow programs and culture.
• Perform all duties within contract, state and federal regulations, Arrow policy, and accreditation standards.
• May be required to drive vehicles and complete company vehicle training.

Skills

Training coordination

LMS support

Data analysis

Cross-functional communication

Education

High school diploma or GED

Bachelor's degree preferred

Tools

LMS platforms

Helpdesk software

Job description

Arrow Child & Family Ministries is seeking a Training Coordinator to organize and manage agency training and team initiatives. The role supports trainers, maintains training calendars, and acts as a liaison across departments.

Responsibilities include Tier 2 Helpdesk support, data collection for evaluating training effectiveness, LMS record management, and participation in special projects to promote performance-based initiatives.