Training Manager: Multi-Site Clinical Training Lead

Planned Parenthood of Maryland Inc.; Pikesville (MD); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO & holidays

401(k) with match

FSA

Professional development

Job summary

Planned Parenthood of Maryland is seeking a Training Manager focused on adult-learning and competency-based training for our non-licensed clinical support staff across seven health centers and telehealth operations.

You will design, implement, and evaluate standardized curricula, supervise Health Center Trainers, grow a site-based preceptor network, and partner with HR, Clinical Leadership, and Operations to shorten time-to-competency and improve onboarding.

Qualifications

• 3 to 5+ years in employee training, learning & development, instructional design, or healthcare clinical training.
• Experience supervising, coaching, or mentoring trainers, educators, or preceptors.
• Demonstrated ability to apply adult-learning theory to create competency-based learning paths, simulation exercises, and skills validation tools.
• Prior experience leading clinical or MA training in a multi-site ambulatory care, community health, or reproductive healthcare environment.
• Ability to travel regularly among PPM health centers across Maryland. Must possess a valid driver's license and access to reliable transportation.
• Experience using data, such as time-to-competency, assessment results, and retention, to measure training effectiveness and drive improvements.
• Exceptional presentation and writing skills, strong analytical abilities to diagnose performance gaps versus training needs, project management rigor, and a deep commitment to high-quality, equitable, patient-centered care.

Responsibilities

• Design & Execute Training Strategy: Build and manage standardized, adult-learning curricula, facilitator guides, simulation scenarios, and skills assessments for MAs and clinical support roles across all health centers.
• Lead & Develop Trainers: Directly supervise, schedule, and coach Health Center Trainers, observing their facilitation and ensuring training delivery is consistent and high-quality across all locations.
• Build & Manage a Preceptor Network: Establish and nurture a site-based preceptor program; train and support experienced Medical Assistants and clinical staff to act as effective preceptors and floor coaches.
• Standardize Onboarding & Competencies: Drive new-hire clinical onboarding with clear 30/60/90-day milestones; maintain an organization-wide skills matrix to track individual competencies and identify site or skill-level trends.
• Drive Continuous Improvement: Develop individualized remediation plans for skill gaps, track training metrics (time-to-competency, retention, first-pass rates), and continuously update materials as clinical workflows, technology, or regulations change.
• Collaborate Cross-Departmentally: Serve as the primary clinical training partner for Health Center Managers, HR, Quality, Compliance, and Clinical Leadership during new service rollouts, EHR updates, and operational expansions.

Skills

Adult learning theory

Competency-based training

Training program design

Coaching/trainers

Data-driven training metrics

Education

Bachelor’s degree in Education/OD/Instructional Design/Healthcare Administration/HR

Master’s degree in Adult Education/Instructional Design/Healthcare Administration (preferred)

Job description

Planned Parenthood of Maryland is seeking a Training Manager focused on adult-learning and competency-based training for our non-licensed clinical support staff across seven health centers and telehealth operations.

You will design, implement, and evaluate standardized curricula, supervise Health Center Trainers, grow a site-based preceptor network, and partner with HR, Clinical Leadership, and Operations to shorten time-to-competency and improve onboarding.