MGR, TRAINING - LAX, IAH, SFO, or DEN

Flik Hospitality Group; Chicago (IL); Presencial; USD 95 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Resumo da oferta

Flik Hospitality Group is seeking a Training Manager to lead development, implementation, and execution of training programs across United Airlines operations. This role partners with operational leaders to ensure knowledge, skills, and resources drive service excellence and compliance across multiple airport locations.

The role oversees onboarding, leadership development, and refresher training, with travel primarily within the assigned region to support new business launches and transitions.

Qualificações

• Bachelor's degree preferred in Training & Development, Hospitality Management, Business, or related field.
• 5+ years of training, learning and development, hospitality operations, or leadership experience.
• Experience managing training in a multi-unit environment.
• Strong facilitation, coaching, communication, and project management skills.
• Ability to influence leaders, travel regularly within assigned regions.

Responsabilidades

• Lead the planning, coordination, and execution of training programs for assigned United Airlines operations.
• Develop and implement annual and ongoing training strategies aligned with business goals, operational performance metrics, and client expectations.
• Ensure consistent delivery of orientation programs, operational procedures training, leadership development initiatives, refresher courses, and compliance‑related learning.
• Evaluate training effectiveness through assessments, observations, performance metrics, audits, and stakeholder feedback.
• Identify training gaps and develop corrective action plans to improve employee performance and operational consistency.
• Facilitate classroom, virtual, and hands‑on field training as needed.
• Support new business launches, operational transitions, and implementation of company initiatives.
• Maintain training calendars and coordinate scheduling to ensure timely completion of all required programs.

Conhecimentos

Facilitation

Coaching

Communication

Project management

Travel regularly

Formação académica

Bachelor's degree in Training & Development / Hospitality Management / Business

Descrição da oferta de emprego

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Flik Hospitality Group

Salary: $95K - $100K

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Training Manager is responsible for leading the development, implementation, and execution of training programs across assigned United Airlines operations. This position serves as a strategic partner to operational leadership, subject matter experts, and support teams to ensure employees are equipped with the knowledge, skills, and resources necessary to achieve operational excellence, service standards, safety compliance, and client expectations. The Training Manager oversees training initiatives that support frontline employees, supervisors, and managers while driving consistency throughout multiple airport locations. This role provides leadership to Training Coordinators and serves as a key contributor in building a high‑performing, customer‑focused workforce. The Training Manager ensures the successful delivery of onboarding, compliance, leadership development, operational, and refresher training programs. Travel is primarily required within the assigned region, with additional travel as business needs dictate.

• Lead the planning, coordination, and execution of training programs for assigned United Airlines operations.
• Develop and implement annual and ongoing training strategies aligned with business goals, operational performance metrics, and client expectations.
• Ensure consistent delivery of orientation programs, operational procedures training, leadership development initiatives, refresher courses, and compliance‑related learning.
• Evaluate training effectiveness through assessments, observations, performance metrics, audits, and stakeholder feedback.
• Identify training gaps and develop corrective action plans to improve employee performance and operational consistency.
• Facilitate classroom, virtual, and hands‑on field training as needed.
• Support new business launches, operational transitions, and implementation of company initiatives.
• Maintain training calendars and coordinate scheduling to ensure timely completion of all required programs.

Training Leadership

• Lead the planning, coordination, and execution of training programs for assigned United Airlines operations.
• Develop and implement annual and ongoing training strategies aligned with business goals, operational performance metrics, and client expectations.
• Ensure consistent delivery of orientation programs, operational procedures training, leadership development initiatives, refresher courses, and compliance‑related learning.
• Evaluate training effectiveness through assessments, observations, performance metrics, audits, and stakeholder feedback.
• Identify training gaps and develop corrective action plans to improve employee performance and operational consistency.
• Facilitate classroom, virtual, and hands‑on field training as needed.
• Support new business launches, operational transitions, and implementation of company initiatives.
• Maintain training calendars and coordinate scheduling to ensure timely completion of all required programs.

Content Development

• Design, develop, and maintain training materials that support operational procedures, safety standards, customer service excellence, compliance requirements, and leadership development.
• Partner with operational leaders and subject matter experts to create engaging, relevant, and effective learning solutions.
• Develop instructor‑led training, hands‑on learning experiences, job aids, reference materials, guides, presentations, and digital training content.
• Update training materials to reflect operational changes, client expectations

Compliance & Continuous Improvement

• Ensure training meets company, client, safety, and regulatory requirements.
• Monitor completion, effectiveness, and reporting of required training.
• Drive innovation, engagement, and continuous improvement across the learning function.
• Other duties as assigned.

Qualifications

• Bachelor's degree preferred in Training & Development, Hospitality Management, Business, or related field.
• 5+ years of training, learning and development, hospitality operations, or leadership experience.
• Experience managing training in a multi‑unit environment.
• Strong facilitation, coaching, communication, and project management skills.
• Ability to influence leaders, drive changes, and travel regularly within assigned regions.

Flik is a member of Compass Group USA

Associates At Flik Hospitality Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Flik maintains a drug‑free workplace.

Flik Hospitality Group

Kendra Walcott-Dasent