Training Manager

Health Alliance Global; Jacksonville (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Health Alliance Global, Inc. is seeking a Training Manager to lead the design and delivery of platform and workflow education for users of our Mobile Diagnostic Unit (MDU) and supporting software.

The role covers training for affiliated clinical providers, facility staff, and internal teams, ensuring proficiency with the MDU, EMR, and virtual visits. The position centers on scalable training programs, collaboration with operations and customer-success leadership, and the creation of durable

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of experience designing and delivering training programs in healthcare/health-tech.
• 2+ years of management experience.

Responsibilities

• Design, develop, and deliver platform and workflow training for MDU and supporting software.
• Build and lead Field Trainers and Master Trainers as the program scales.
• Create curricula, onboarding, and ongoing education content focused on platform proficiency.

Skills

Training design

Program delivery

Healthcare tech

LMS management

HIPAA compliance

Education

Bachelor's degree or equivalent

Tools

LMS platforms

Job description

Job Title: Training Manager

Reports to: Chief Technology Officer

Employment Type: Full-Time, Exempt

Location: Jacksonville, FL (On-Site)

About Our Company

At Health Alliance Global, Inc. we're on a mission to make high-quality healthcare accessible to everyone, everywhere. We build advanced, technology-driven solutions that bridge gaps in care, improve outcomes, and reduce the cost of healthcare at scale.

We're a team of builders, strategists, and problem-solvers united by one belief: that where you live shouldn't determine the care you receive. Our work is evidence-driven and grounded in high standards, built on aligned partnerships, and fueled by a commitment to limitless learning.

Headquartered in Jacksonville, Florida, we operate at the intersection of technology and care delivery, working with partners across the country to bring point-of-care diagnostics and intelligent clinical services directly to the communities that need them most.

Our flagship offering is Dr Triage, built around the Mobile Diagnostic Unit (MDU), which brings diagnostics on-site with optional 24/7 virtual clinical oversight. We call this model Proximedicine.

Position Summary

Health Alliance Global, Inc. is seeking a Training Manager to lead the design and delivery of platform and workflow education for users of our MDU and supporting software. The audience includes affiliated clinical providers, facility staff at customer sites, and internal sales and support teams. This role ensures users are proficient on the MDU platform, the Electronic Medical Record (EMR) and documentation workflow, and the operational choreography of a virtual visit, and that those users are supported through high-quality educational programs and materials.

This position is focused on platform training, workflow education, and curriculum development. It partners closely with operations and customer-success leadership while maintaining a clear emphasis on building durable, repeatable training programs that scale with the organization.

Essential Job Functions and Responsibilities

• Design, develop, and deliver platform training programs for users of the MDU and supporting software, including affiliated clinical providers, facility staff, and internal sales and support teams.
• Build and lead a team of Field Trainers and Master Trainers as the program scales.
• Create original curricula, onboarding programs, and ongoing education content focused on platform proficiency and workflow execution.
• Translate platform workflows and operational standards into clear, teachable guidance for end users.
• Create and maintain training manuals, reference guides, and job aids, including video tutorials, ensuring all materials are current, clear, and transferable.
• Lead and support new-user onboarding on the MDU, EMR, and virtual-visit choreography.
• Provide on-site training and launch support during customer site go-lives, which may include evening or weekend availability.
• Reinforce consistent operational use of the MDU and supporting software through education and training.
• Design and administer competency assessments and user sign-offs, track training completion and proficiency, and report on training effectiveness to leadership.
• Administer the learning management system (LMS), or lead its selection and implementation if one is not yet in place.
• Update training content and deliver refresher training when software releases or MDU configuration changes are deployed.
• Partner with affiliated clinical leadership to ensure training reflects current platform configuration and documentation requirements.
• Coordinate logistics for continuing-education programs as approved, in partnership with affiliated clinical leadership who own clinical content.
• Capture user feedback and workflow issues from the field and communicate them to product and engineering teams.
• Ensure training materials, demonstrations, and video content follow HIPAA privacy and security practices, including never using real patient information.
• Travel as required.
• Other duties as assigned.

Minimum Skills and Qualifications

• Bachelor’s degree or equivalent combination of education and experience required.
• Valid driver’s license, clean driving record, and reliable transportation; motor vehicle record (MVR) check required.
• Minimum 3 years of experience designing and delivering training programs in a healthcare or healthcare-technology environment.
• Minimum 2 years of management experience.
• Demonstrated ability to create original training materials with limited oversight.For your visibility, இது? Assuming no truncated output, here is the refined output: