Training & Enablement Manager (Individual Contributor)

MDaudit; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

401K with company match

Unlimited vacation

Job summary

MDaudit is seeking a Training and Enablement Manager to design and deliver training and optimization programs across our healthcare platform. You will engage with clients to drive adoption and collaborate with Implementation, Customer Success, and Product Management to create outstanding user experiences.

This role requires traveling 30–40% to support customers, including complex accounts, and leading content development for training events and the Learn LMS platform.

Qualifications

• Four-year college degree or equivalent related work experience.
• 4 years of experience in a training position.
• Demonstrated knowledge of instructional design, including objectives, curriculum and lesson planning.
• 4 years of experience in the healthcare industry.
• Oversight of information systems based projects.
• Excellent knowledge of Microsoft Office Suite.

Responsibilities

• Demonstrates subject matter expertise in our product and industry to drive customers' success on our platform.
• Develops client-facing and internal training collateral.
• Designs and coordinates product-related trainings, including new features and simulations in a demo environment.
• Implements training programs for all levels within client organizations.
• Conducts needs assessments, formulates project plans, and identifies methods to improve training offerings.

Skills

Instructional design

Training delivery

Needs analysis

Project management

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Most job postings are the same (and can be pretty boring, right?!). That's why we want to start out by telling you what's in it for you:

We have an amazing platform that maximizes revenue for thousands of healthcare organizations across the country!

• We embrace diversity in a serious way!
• We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
• We celebrate and promote career growth and advancement.
• We have an awesome on-demand learning program.
• We do fun stuff like remote Cooking Classes, Yoga Sessions & Mixology Classes because we like to have fun!
• We have an awesome benefits package with Medical, Dental & Vision Coverage & 401K (with company match).
• We have an unlimited vacation policy - that's right, take vacation when you want and come back to work refreshed!
• We have cool Peer Nominated Awards & Recognition because we like to celebrate our employees!

We're hiring for a Training and Enablement Manager! The Training and Enablement Manager is an individual contributor who is responsible for developing and delivering training and optimization programs that involve complex or critical business processes and systems. This role is responsible for engaging and collaborating with MDaudit clients to drive adoption and usage across our suite of services. The position will collaborate with Implementation, Customer Success, and Product Management to create exceptional user experiences and success. The position will travel on occasion to support our customers, including our most strategic and complex accounts.

This position may require approximately 30-40% travel, depending on business needs.

Essential Duties and Responsibilities Include but not limited to the following:

• Demonstrates subject matter expertise in our product, value proposition, industry and best practices to drive customers' success on our platform
• Develops MDaudit client facing and internal training collateral
• Designs and coordinates product-related trainings, including new features and simulation activities in a demo environment
• Implements training programs for all level of staff within our client organizations
• Conducts needs assessments, formulates project plans, analyzes and identifies methodologies to improve existing training offerings and materials as necessary
• Maintains, edits, and customizes deliverables, including lesson plans, user guides, instructor guides, and self-paced learning materials
• Coordinates various aspects of the training process, such as logistics, scheduling, equipment and attendance
• Evaluates program effectiveness via class evaluations and analytics
• Utilizes technology to ensure the delivery of high quality, interactive training programs as the company grows and scales
• Collaboration with Product, Implementation and Customer Success Teams
• Manages and leads the content development for annual User Group Conference and Training Academy
• Delivers and designs topics/framework for the services in alignment with goals at a regular cadence
• Works closely with the Implementation team to provide onsite training for customers
• Travels onsite for various MDaudit customer trainings
• Manages client book of business with no oversight
• Designs and delivers classrooms, workshops, and optimizations based on organizational needs
• Maintains the LEARN LMS platform

Education and Experience:

• Four-year college degree or equivalent related work experience
• 4 years of experience in a training position
• Demonstrated knowledge and proficiency in instructional design, including training, writing objectives, curriculum and lesson planning/design, implementation, and evaluation
• 4 years of experience working within the healthcare industry
• Oversight of information systems based projects
• Excellent knowledge and skill using Microsoft Office Suite