Design & Delivery Consultant II, Software/System Application Training - NE

Kaiser Permanente; Renton (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

Kaiser Permanente is seeking a Training Specialist responsible for delivering classroom, web-based and one-on-one training to technical staff. The role includes content development, curriculum validation, and supporting system go-lives and upgrades.

Responsibilities extend to instructional design, needs assessment, learning modality selection, and continuous program improvement. Strong collaboration with internal teams and external consultants is expected to ensure successful learning outcomes.

Qualifications

• Bachelor’s degree in business, communication, education, behavioral science, or a related field or 3+ years in training delivery or curriculum development.
• KSAs include written communication, content development, and coordination.

Responsibilities

• Build and deliver trainings using various modalities (classroom, web-based, i.e., ILT, virtual, and on-site sessions).
• Develop training content and validate curriculum accuracy with stakeholders.
• Support and monitor end-user training during go-lives and upgrades.
• Collaborate with consultants and client leaders to execute systems, initiatives, and programs.
• Assist with evaluating training effectiveness and applying improvements.

Skills

Written communication

Content development

Coordination

eLearning development tools

Learning Management Systems (LMS)

Epic Systems EMR

Education

Bachelor’s Degree in business, communication, education, behavioral science, or a related field

Tools

Epic Systems EMR

Learning Management Systems (LMS)

eLearning development tools

Job description

Job Summary

In addition to the responsibilities listed below, this position is also responsible for providing classroom, web-based, and one-on-one training to technical staff; leveraging working knowledge of products, clinical, and operational workflows, identifying application enhancements into each curriculum trained; training on product, processes, content, and system updates and optimization for multiple applications; monitoring end-user support during system and content go-lives and annual application upgrades and addressing standard end users system issues; monitoring analysis of client business processes and functional application requirements; documenting the validation processes for the development and maintenance of the training environment; and potentially providing support to problem resolution of information systems related issues and escalating non-standard concerns from users/clinical/training personnel.

Essential Responsibilities

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
• Supports other groups within or outside the company by: supporting consultants, local Human Resources, and or client business leaders to execute systems, initiatives, and programs.
• Works on design and development of trainings by: drafting basic content (e.g., training aids) and reviewing other supporting materials and guidelines to ensure curriculum accuracy; participating in identifying potential training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning, and conference calls) and programs; having an understanding of training objectives for education modules, participating in the revision of training modules, and review of supporting materials; supporting and helping prioritize short-term and at times long-term learning goals and helping the business unit reach these objectives; and identifying alternative training techniques, procedures, and/or methods.
• Gathers programs training needs by: supporting a standard needs assessment of training and or performance issue.
• Monitors effectiveness of training by: using standard methods to measure the effectiveness of training to foster continuous improvement of programs.
• Completes work assignments and supports completion of projects by: learning to develop and analyze standard project/program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.
• Responsible for aiding in effective training delivery by: assisting in the delivery of training program(s) (e.g., orientation, customer service, and supervisory skills); assisting with the facilitation of training by leveraging adult learning principles; supporting the evaluation and the application of skills, knowledge, and training objectives; gathering feedback or results of the training assessment and summarizing results; and serving as a junior trainer by leading standard training routinely monitored by others and assisting in selecting best practices for training modalities (e.g., virtual, in-person classroom).

Minimum Qualifications

• Bachelors Degree in business, communication, education, behavioral science, or a directly related field, OR Minimum three (3) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field.

Additional Requirements

• Knowledge, Skills, and Abilities (KSAs): Written Communication; Content Development; Coordination

Preferred Qualifications

• Two (2) years of experience with eLearning development tools and virtual learning technologies.
• Two (2) years of experience administering Learning Management Systems (LMSs).
• Two (2) years of Epic Systems software and/or electronic medical record system (EMR) experience.