Training Manager

Ontario Trillium Foundation; Glendale (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

The Ontario Trillium Foundation is seeking a Training Manager responsible for developing and delivering training to restaurant teams to meet Brand operational and food safety standards. You will coach staff, ensure program compliance, and support onboarding using Brand/franchisee tools. Travel between multiple locations is required.

The role emphasizes teamwork, guest service excellence, and adaptability in a fast-paced environment, requiring fluent English and basic computer skills.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• High School diploma or equivalent.

Responsibilities

• Performs all responsibilities of restaurant team members.
• Train and coach restaurant team members on their roles and responsibilities and ensure they are meeting Brand and food safety standards.
• Train restaurant team members and ensure completion of required training using Brand and franchisee’s tools.
• Help onboard restaurant team members using Brand and franchisee tools and systems.
• Ensure restaurant team can execute new product rollouts including training, marketing and sampling.
• Communicate clearly with restaurant team members and managers.
• Serve as a role model for restaurant team members.
• Provide great guest service and coach restaurant team members to do the same.
• Travel required between multiple locations.

Skills

Basic computer skills

Fluent English (spoken and written)

Team player

Education

High School diploma or equivalent

Job description

Overview

Training Managers are responsible for training the team to meet Brand operational and food safety standards and to perform the day to day duties of their roles.

Responsibilities

• Performs all responsibilities of restaurant team members
• Train and coach restaurant team members on their roles and responsibilities and ensure they are meeting all Brand and food safety standards
• Train restaurant team members and ensure completion of required training using Brand and franchisee’s tools
• Help onboard restaurant team members using Brand and franchisee tools and systems
• Ensure restaurant team can execute new product rollouts including training, marketing and sampling
• Communicate clearly with restaurant team members and managers
• Serve as a role model for restaurant team members
• Provide great guest service and coach restaurant team members to do the same
• Travel required between multiple locations

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous experience in retail, restaurant or hospitality preferred
• High School diploma or equivalent

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused