Training Lead, IT & Service Desk Enablement

Unissant; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

Unissant, Inc. is seeking a Training Team Leader to guide and grow our training program for client support teams. The role emphasizes engaging leadership, instructional design expertise, and the delivery of impactful training across virtual, in-person, and hands-on formats.

The ideal candidate has 5+ years of training experience, strong communication skills, and the ability to manage multiple initiatives while collaborating with stakeholders. A Public Trust clearance is a consideration.

Qualifications

• More than 5 years of relevant training or teaching experience.
• Experience planning and designing training courses covering broad and highly complex subject matter.
• In-depth understanding of multiple training modalities: virtual, in-person, lecture, one-on-one, hands-on.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to perform independently and manage multiple projects simultaneously.
• Ability to obtain and maintain a Public Trust clearance.

Responsibilities

• Lead planning, development, and coordination of training activities in support of Service Desk operations and customer enablement.
• Design and deliver training content across virtual, in-person, lecture-based, one-on-one, and hands-on environments.
• Support knowledge transfer efforts to improve customer competency and reduce support demand.
• Collaborate with stakeholders to identify training needs and align offerings to technologies and priorities.
• Develop training materials, learning plans, and supporting documentation for broad subject matter areas.
• Manage multiple training initiatives while maintaining quality and learner engagement.

Skills

Leadership

Instructional design

Training delivery

Communication

Stakeholder collaboration

Education

Bachelor's Degree

MBA

Job description

Unissant, Inc. is seeking a Training Team Leader to guide and grow our training program for client support teams. The role emphasizes engaging leadership, instructional design expertise, and the delivery of impactful training across virtual, in-person, and hands-on formats.

The ideal candidate has 5+ years of training experience, strong communication skills, and the ability to manage multiple initiatives while collaborating with stakeholders. A Public Trust clearance is a consideration.