Training Team Leader 2

Unissant; Washington (District of Columbia); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Unissant, Inc. seeks a Training Team Leader to guide NIH IT Technology Training Program efforts, delivering high-impact learning experiences and aligning offerings with client priorities.

You will design and deliver technical training, coordinate schedules, manage stakeholder engagement, and ensure quality and customer service across enterprise IT education initiatives.

Qualifications

• Experience leading technical training programs or enterprise learning initiatives.
• Ability to design and deliver training for users with varying technical proficiency.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Experience developing training materials, schedules, and learning strategies that support organizational goals.
• Ability to manage multiple priorities while maintaining high instructional quality and customer service.

Responsibilities

• Lead training activities in support of the NIH IT Technology Training Program.
• Coordinate planning, delivery, and continuous improvement of technical training courses and seminars for NIH staff.
• Develop learning content that supports user proficiency in computers, networks, information systems, and evolving technologies.
• Align training offerings with customer needs, operational priorities, and service improvement goals.
• Collaborate with stakeholders to promote awareness, adoption, and effective use of IT tools and services.
• Support reporting, documentation, and quality practices that strengthen the training program and customer experience.

Skills

Training leadership

Instructional design

Communication skills

Stakeholder engagement

Content development

Education

Bachelor's degree

MBA preferred

Tools

LMS experience

Job description

Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. Working collaboratively, we advance missions and careers through a focus on honesty, integrity, and dependability. We continuously look for talent, excited to join that effort. To learn more about our exciting organization, please visit us at www.unissant.com.

We are seeking a Training Team Leader to join our team and support our client. The ideal candidate is an engaging and service-minded training leader who understands how technology education can improve user confidence, increase adoption, and reduce support demand. This individual brings strong instructional capabilities, thoughtful program coordination, and a commitment to delivering high-quality learning experiences in a dynamic enterprise environment.

Essential Duties and Responsibilities:

• Lead training activities in support of the NIH IT Technology Training Program.
• Coordinate the planning, delivery, and continuous improvement of technical training courses and seminars for NIH staff.
• Develop learning content that supports user proficiency in computers, networks, information systems, and evolving technologies.
• Align training offerings with customer needs, operational priorities, and service improvement goals.
• Collaborate with stakeholders to promote awareness, adoption, and effective use of IT tools and services.
• Support reporting, documentation, and quality practices that strengthen the training program and customer experience.

Work Experience and Job Skills:

• Strong experience leading technical training programs, enterprise learning initiatives, or structured technology education efforts.
• Ability to design and deliver training for users with varying levels of technical proficiency.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Experience developing training materials, schedules, and learning strategies that support organizational goals.
• Ability to manage multiple priorities while maintaining a high standard of instructional quality and customer service.

Education:

• Bachelor's Degree is required. Preferred field of study in Education, Information Technology, Instructional Design, or related field of study.
• MBA/Master's Degree in a relevant field of study preferred.

Certificates, Licenses and Registrations:

• Desired certifications may include instructional design, learning technology, ITIL, Microsoft, or training-related credentials relevant to enterprise IT learning environments.

Communication Skills:

• Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing all levels of organization.
• Ability to write clear and concise creative content in a highly confidential manner.

Clearance Requirements:

• Ability to obtain and maintain a Public Trust clearance.

Travel:

• Local travel within a 50-mile radius of NIH Bethesda, Maryland is not reimbursable.
• On occasion, travel may be required of Contractor personnel and, if approved in advance by the Contracting Officer, may be reimbursed in accordance with Federal Travel Regulations.
• Work may be performed at Government facilities, remote locations, or approved employee work locations in support of Government operations.

Environmental Requirements:

• Mainly a routine office environment.
• May be required to lift up to ten (10) pounds
• Flexible in working extended hours

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Unissant management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.

Please note: Candidate(s) will be required to go through pre-employment screening.

Unissant, Inc. is a proud Equal Opportunity Employer! (EOE; M/F/Disability/Vets)