Training Documentation Specialist

Insight Global; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Insight Global is seeking a Training Documentation Specialist to support ERP training materials and end-user training for a new Workday SCM implementation within Supply Chain for a leading non-profit healthcare provider.

Responsibilities include developing manuals, delivering in-person or virtual sessions, creating e-learning modules, and tracking training metrics while adapting content as the supply chain changes.

Qualifications

• Bachelor’s degree in business administration, curriculum and instruction, marketing, communications, or related field.
• Must have Supply Chain experience; familiar with procure to pay process flow/terminology.
• 2+ years with an ERP application (Workday, Oracle, SAP or similar).
• 2+ years of experience developing training and documentation material.
• Willing to travel up to 25% for in-person training (May–July 2027).
• Expertise with Microsoft Excel and Google Workspace or Microsoft suite.
• Self-starter, collaborative, able to drive work with minimal direction.
• Healthcare experience.

Responsibilities

• Support development and maintenance of supply chain training material covering ERP processes.
• Draft, review, and edit materials; confirm revisions with SMEs and leadership.
• Develop e-learning modules and delivery content (slides, quizzes, etc.).
• Create user manuals for ERP system and supply chain tools as needed.
• Deliver training sessions in-person or web to end-users.
• Track end-user completion status and training metrics to show progress.

Skills

ERP Training

SME Collaboration

End-user Training

Travel Readiness

MS Excel

Google Workspace

Content Development

Communication

Education

Bachelor’s degree in related field

Master’s degree

Tools

Workday SCM

Oracle

SAP

Job description

Job Description

Insight Global is looking to hire Training Documentation Specialist’s to join a leading non-profit Healthcare Provider. In this role, you will support the development of ERP-related training materials as well as assist in end-user training in a variety of formats including e-learning/in-person/virtual for a new ERP Implementation within Supply Chain (Workday SCM). The individual will collaborate with subject matter experts and adapt the training approach as changes to the supply chain business model occur.

Other responsibilities include:

• Support the development and maintenance of supply chain training material that captures each process related to the use of the ERP supply chain functionality, including drafting, reviewing, and editing materials as assigned. Confirm revisions with SMEs and leadership.
• Participate in the development of e-learning modules including delivery of key content, learner engagement strategies, quizzes, and other related materials through the use of slides, e-learning design software, and other tools.
• Collaborate with subject matter experts to develop user manuals for the ERP system and other supply chain tools as necessary.
• Deliver training sessions in a variety of delivery settings (in-person, web) to support system, division, and local level end-users.
• Assist end-users on an as-needed basis,
• Support the tracking of end-user completion status and training metrics to articulate training effectiveness and progress across Supply Chain and other users.
• Contribute to the training plan implementation, including support of scheduling, identifying attendees, communication, and other tasks as assigned.

Skills and Requirements

• Bachelor’s Degree in business administration, curriculum and instruction, marketing, communications, or a related field.
• Must have Supply Chain experience; needs to be familiar with the procure to pay process flow/terminology
• 2+ years of experience working with an ERP Application, either developing training for or as an end user (Workday, Oracle, SAP, or another related ERP system).
• 2+ years of experience developing training and documentation material.
• Must be open to 25% travel if needed to support in person training (est. May-July 2027).
• Expertise with Microsoft Excel, and Google workspace or Microsoft suite required.
• Self-starter who is comfortable taking initiative and driving work forward with minimal direction
• Highly collaborative and able to build strong working relationships across teams
• Clear, organized, and consistent in the delivery of work and commitments
• Master’s degree
• Healthcare Experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].