ERP IT Support Analyst - Supply Chain

Insight Global; United States; Teletrabalho; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

Insight Global is seeking a Technology Support Analyst to support SSRM/ERP and Supply Chain applications for a large U.S. healthcare system. You will analyze data, compile insights from multiple sources, and present outcomes to leadership, ensuring data integrity and value.

This role emphasizes ERP maintenance, data migrations, end-user training, and collaboration with cross-functional teams to improve processes and financial outcomes while working in a remote PST-friendly schedule.

Qualificações

• 4+ years in a technology support role.
• Experience supporting SCM systems.
• Proficient in Lawson, Oracle, Workday or similar ERP.
• Proficient in data analysis tools like Microsoft Access and Excel.
• Ability to work in a matrix environment.
• Strong data integrity awareness.
• Proven leadership and independent work with critical thinking.
• Strong enterprise reporting experience.
• Able to work 8-5pm PST.

Responsabilidades

• Maintain SSRM ERP/Contract Management/Item Request systems on a regular basis.
• Lead special projects, meetings, and process improvement initiatives.
• Lead ERP data migrations for new facilities and provide end-user training.
• Troubleshoot and resolve SSRM technology issues.
• Coordinate and test all EDI implementations with partners; analyze implementations.
• Review upgrades and new ERP functionality to support the system.
• Develop reports and update ERP data; train end-users across the organization.
• Perform functional process analysis to align workflows with Lawson requirements.
• Operate independently with minimal supervision.

Conhecimentos

Technology support experience

SCM system experience

Data analysis

Critical thinking

Team leadership

Enterprise reporting

Independent worker

Strong communication

Formação académica

Bachelor's degree

Ferramentas

Lawson ERP

Oracle ERP

Workday ERP

Excel

Access

SQL

Descrição da oferta de emprego

Position: Technology Support Analyst - ERP / Supply Chain Management System

Location: REMOTE (PST, MST, CST Candidates ONLY)

Duration: 7 months+

Required Skills & Experience

• -4+ years of experience in a technology support related role
• -Must have experience supporting supply chain management systems (SCM)
• -Proficient in Lawson, Oracle, Workday or another similar ERP system
• -Proficient in a variety of data analysis programs including Microsoft Access and Excel Ability to work successfully in a matrix environment
• -Experience manipulating large data sets and, an appreciation of data integrity issues
• -Demonstrated team leadership and facilitation skills. Must be an independent worker with strong critical thinking skills.
• -Strong background in reporting along with enterprise reporting business experience
• -Must be ok with working 8-5pm PST

Nice to Have Skills & Experience

• -Willing to travel 50-75% during ERP implementation time frame
• -Bachelor’s Degree
• -Workday or Lawson experience
• -SQL experience

Job Description

Insight Global is looking for a Technology Support Analyst to join one of the largest non-profit healthcare systems in the US. In this role, you will be supporting the Supply & Service Resource Management (SSRM/Supply Chain) applications, including the ERP system, in accordance with companywide standards. Additionally responsible for extrapolation data from multiple sources, organizations, and presenting the outcome to leadership. This position will also demonstrate strong data analytics skills and manage processes that bring the customer value.

Other responsibilities include:

• -Utilizing documentation and procedural standards, this position is responsible to maintain the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis.
• -Leads special projects, leads and participates in meetings where appropriate, contributes to continuous improvement of process, customer service, financial outcomes, and value add.
• -Lead implementation of new facilities within ERP system, ensuring appropriate data migration, end-user training, and adherence to project milestones. Assess the degree of change management required to meet technology and business goals. Work collaboratively with facility materials management and other functional leaders. Manage the site resources jointly with facility management to ensure tasks are completed as scheduled.
• -Services as a resource for troubleshooting and resolving issues related to SSRM technology
• -Electronic data interchange (EDI), works with trading partners to resolve any operational issues, coordinate and test all EDI implementations with EDI partners, analyze current implementations, make recommendations for improvement. Process and monitor all inbound/outbound documents.
• -Review and test upgrades, and added functionality in order to support ERP system.
• -Develop reports, analyze data, update data for ERP system.
• -Develop and train ERP end-users across organization.
• -Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams, i.e. A/P technology team, to modify and document processes to form standard operating processes and documentation practice.
• -Acts in an independent manner with minimal supervision, while maintaining high quality standards