Training Director

Workstream; Edinburg (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) matching

Employee discount

Job summary

Workstream is looking for a Director of Training & Development in Edinburg, Texas. This position involves designing, executing, and improving training systems to enhance team capability and leadership growth.

Key responsibilities include overseeing onboarding processes, developing training programs, and promoting a culture of excellence and accountability. Benefits include paid time off, health insurance, and 401(k) matching.

Qualifications

• Proven experience in designing and implementing training programs.
• Ability to coach and develop team members effectively.
• Strong communication and collaboration skills.

Responsibilities

• Design, implement, and improve training systems.
• Oversee onboarding to ensure new hires are successful.
• Coach trainers and develop leadership within the team.
• Observe team members for real-time feedback.
• Promote Chick-fil-A’s core values and hospitality standards.

Skills

Training program development

Coaching and mentoring

Team leadership

Operational excellence

Communication skills

Education

Experience in training and development

Understanding of Chick-fil-A brand standards

Job description

The Director of Training & Development is responsible for designing, executing, and continuously improving training systems that develop capable, confident, and values-driven team members and leaders. This role ensures that every team member is equipped to deliver operational excellence and genuine hospitality while supporting long-term leadership growth and retention. The Director of Training & Development partners closely with the Owner/Operator and senior leaders to build a strong leadership pipeline and a culture of learning, accountability, and servant leadership.

Key Responsibilities & Tasks

Training Program Development

• Design, implement, and continuously improve training systems for new hires, cross-training, and leadership development
• Create structured training plans for Front of House, Back of House, and Leadership roles
• Ensure training materials align with Chick-fil-A brand standards, operational procedures, and food safety requirements
• Maintain training documentation, checklists, and certifications

Onboarding & New Hire Training

• Oversee onboarding process to ensure new team members are welcomed, equipped, and prepared for success
• Coordinate orientation sessions that communicate Chick-fil-A values, culture, and service expectations
• Ensure new hires complete required Chick-fil-A Pathway and in-store training modules

Team Member & Leader Development

• Coach trainers and Business leads to effectively train and develop others
• Identify high-potential team members and support leadership pipeline development
• Partner with leadership to create individualized development plans
• Lead or facilitate leadership workshops and skill-building sessions

Training Execution & Quality Control

• Observe team members on the floor and provide real-time feedback and coaching
• Ensure consistency in service, speed, accuracy, and food quality through proper training
• Track training progress, performance metrics, and readiness for role advancement
• Address skill gaps and retraining needs promptly

Culture & Hospitality Excellence

• Model Chick-fil-A’s core values and hospitality standards at all times
• Reinforce a positive, encouraging, and growth-oriented training environment
• Promote teamwork, accountability, and servant leadership

Collaboration & Communication

• Partner with Operators, Directors, and Leaders to align training goals with business objectives
• Communicate training updates, expectations, and progress to leadership
• Support store goals related to guest satisfaction, retention, and operational efficiency monthly

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount