Training & Development Coordinator

Workstream; Asheville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Chick-fil-A Merrimon Avenue is looking for a Training & Development Coordinator to lead our training strategy across the business, equipping team members to excel in skill and character while fostering a world-class culture.

You will build systems that develop confident, competent, and caring team members and leaders, with emphasis on service, hospitality, integrity, and teamwork.

Qualifications

• Leadership or training role in a fast-paced or hospitality environment.
• Experience developing others through teaching, coaching or mentorship.
• Flexible availability including nights and Saturdays.

Responsibilities

• Build, lead, and refine a comprehensive training program for all roles.
• Oversee onboarding, operations, and leadership development tracks.
• Develop individualized growth plans and learning paths for career goals.
• Ensure training includes technical proficiency and emotional intelligence.
• Align training with operational goals and new initiatives.
• Audit training execution and drive continuous improvement.

Skills

Leadership

Coaching

Training

Communication

Education

Bachelor’s Degree in Education, Human Resources, Business Development, Communications or related field

Job description

Position Summary:

Chick-fil-A Merrimon Avenue is looking for a dynamic teacher, coach &/or mentor to bring our Team Member Promise to life. We are here to help team members become who they need to be so they can become what they want to be. As the Training & Development Coordinator, you are the steward of that promise—equipping our team to grow in both skill and character while fostering a world‑class culture and delivering world‑class results. You will lead the training strategy across all areas of the business, creating systems that develop confident, competent, and caring team members and leaders.

Key Responsibilities:

Training & Development

• Build, lead, and refine a comprehensive training program for all roles—from new hires to emerging leaders.
• Oversee all onboarding, operations, and leadership development tracks with clarity, consistency, and excellence.
• Develop and implement individualized growth plans and learning paths for team members pursuing leadership or career goals.
• Ensure every team member is trained in both technical proficiency and emotional intelligence.

Culture Leadership

• Promote and protect a culture where people feel seen, heard, and belong.
• Reinforce Chick-fil-A Merrimon Avenue’s commitment to service, hospitality, integrity, and teamwork.
• Embody and teach the values that drive our culture — a culture of joy, ownership, and purpose.

Coaching & Mentorship

• Coach team leaders and trainers to effectively develop others.
• Facilitate regular feedback loops and one‑on‑one development conversations.
• Celebrate progress, identify potential, and intervene early with performance concerns.

Operational Alignment

• Partner with leadership to ensure training aligns with operational goals (speed, hospitality, cleanliness, accuracy, etc.).
• Ensure readiness and training support for new initiatives, product launches, and seasonal priorities.
• Audit training execution and adjust systems for continuous improvement.

What Success Looks Like:

• New hires are confident, capable, and connected.
• Team member retention and satisfaction improve.
• Leadership pipeline is active and healthy.
• Operational performance improves as a result of training.
• Culture metrics show alignment with our team’s mission and purpose.

This Role Is For You If You Are:

• Passionate about people and their growth
• A clear communicator and inspiring teacher
• Organized, detail-oriented, and a systems thinker
• Committed to excellence in both training and hospitality

Qualifications:

• Chick-fil-A experience (minimum 1 year preferred)
• Leadership or training role in a fast-paced or hospitality environment
• Experience developing others through teaching, coaching or mentorship
• Flexible availability including nights & Saturdays
• Bachelor’s Degree in Education, Human Resources, Business Development, Communications or other service & hospitality-related field

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.