Training Director

Chick-fil-A; The Colony (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Workstream in The Colony, Texas is seeking a Team Member Training Supervisor. This role involves overseeing certifications, facilitating new hire orientations, and ensuring Team Members can teach effectively. Ideal candidates will have previous Chick-fil-A experience and demonstrate a strong commitment to caring for both Guests and Team Members.

The position emphasizes effective communication, organization, and collaboration with leadership to enhance team performance. Success will be measured by team certification outcomes and feedback from both Team Members and leaders.

Qualifications

• Must have previous Chick-fil-A experience.
• Consistently demonstrates care for both Guests and Team Members.
• Able to meet with the Operator once a month.

Responsibilities

• Oversee all certifications and periodically reevaluate the program.
• Complete orientation with all new hires.
• Equip all Team Members to teach new hires.

Skills

Communication skills

Organizational skills

Team Member certification

Teaching skills

Tools

Pathways

Kitchen iQ

Job description

Oversee teaching and equipping Team Members to align with the goal of being The Colony’s most caring company.

Responsibilities:

• Oversees all certifications and periodically reevaluates the program for continuous improvement
• Completes orientation with all new hires
• Equips all Team Members to be able to teach new hires
• Ensures everyone stays up to date on certifications
• Keeps Team Members current on Food Handler cards
• Manages any certification‑based pay increases and communicates them with the leader overseeing payroll
• Ensures new Team Members are certified in a timely manner and works with the scheduler to make this happen
• Helps facilitate follow‑up teaching with Team Members struggling in different areas
• Ensures new menu item procedures are communicated and taught to Team Members
• Works with Executive Directors and/or Ops Leads on any leadership‑based certifications for Team Members
• Communicates important information with the rest of the leadership team

Qualifications:

• Previous Chick‑Fil‑A experience is required.
• Consistently demonstrates care for Guest and Team Members
• Has demonstrated good communication and organization skills
• Has excelled as a Team Member and teaching others
• Is well versed in Pathways and Kitchen iQ
• Has less than 10 points infractions per quarter
• Able to meet with Operator once a month

Measurement for Success:

• Team Member certification success
• Timeliness of completing responsibilities
• Feedback from Team Members and Leaders
• Effectiveness of communication with other Operator and other leaders

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.