Training Director

Ontario Trillium Foundation; Ankeny (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Uniforms provided

Paid employee meal

Health insurance

Dental and vision insurance

Matching 401K

End of year bonuses

Paid time off

Flexible schedule

Sundays off!

Job summary

Ontario Trillium Foundation in Ankeny, Iowa seeks a Director to inspire and lead the team, managing training needs and ensuring adherence to operational processes. The ideal candidate will maintain a positive environment while coaching team members, overseeing daily operations, and managing inventory.

This role emphasizes strong communication and problem-solving skills, with responsibilities that include maintaining hospitality standards and leading both front and back-of-house teams. Benefits include health insurance, paid time off, and flexible scheduling.

Qualifications

• Experience in leading teams and managing daily operations.
• Strong knowledge of operational processes.
• Ability to provide feedback and coaching effectively.

Responsibilities

• Maintain a positive working environment and respect for employees.
• Troubleshoot and make quick decisions.
• Manage inventory and facilities.
• Coach and develop team members.
• Ensure adherence to company policies.
• Lead team members effectively.

Skills

Problem-solving

Coaching

Communication

Detail Oriented

Job description

Description

Directors serve as department specific leaders, inspiring and leading the team underneath them. They are responsible for the journey from new team member to seasoned employee. They schedule and track all training needs for the store. They keep up to date with new and updated Chick-fil-A processes. Maintain and verify the usage of Chick-fil-A operational processes.

Responsibilities

• Maintaining a positive working environment and treating all employees with respect while providing them with direction and feedback.
• Ability to effectively troubleshoot, problem solve, and make quick decisions on a daily basis.
• Maintaining positive customer experience.
• Coaching and developing team members and team leaders.
• Dealing with policy/procedure violations.
• Strictly adhering to all Company policies and procedures.
• Assisting in managing inventory and facilities.
• Serving as an excellent coach, communicator, and team builder.
• Leading FOH leaders and team members.
• Ability to pivot, make changes as needed from set gameplan.
• Able to manage a schedule.
• Detail Oriented.
• Strong and Knowledgeable about all Operational Processes.
• Ability to lead with a Growth mindset.

Your day to day

• Working on the floor in front of house for 7-8 hours at a time.
• Communicate with new hires to set up orientation.
• Managing and coaching staff to maximize efficiency and output, while maintaining hospitality standards.
• Overseeing all trainees and trainers FoH and BoH.

Benefits

• Uniforms provided
• Paid employee meal when working, meal discount family/employee
• Opportunity for leadership development
• Health insurance
• Dental and vision insurance
• Matching 401K
• End of year bonuses
• Paid time off
• Flexible schedule
• Sundays off!