Training & Development Coach

Automatic Data Processing, Inc.; Tooele (UT); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Automatic Data Processing, Inc. seeks a Training Mentor to implement and lead training initiatives, improve program efficiency, and translate needs into actionable training opportunities for employees and customers.

You will train new hires, develop onboarding materials, and evaluate program effectiveness while maintaining documentation and staying current with training trends. Strong communication and organizational skills are essential.

Formación

• Background or experience in social work, public health, or 1 yrs. experience in a related field required.
• Minimum of 1 year of experience in program development, case management, or a related role, preferably in a behavioral health or recovery support setting.
• At least 1 year of residential or substance use related field experience.
• Experience working with individuals in recovery from substance use disorders and/or mental health challenges.
• Knowledge of American Indian cultures, traditions, and community resources is preferred.

Responsabilidades

• Train new hires and coach one-on-one in their respective departments.
• Implement new training policies and procedures to respective departments and roles.
• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Creates, organizes, plans, and presents onboarding, orientation, and skills training for employees and customers.
• Become knowledgeable of training procedures, manuals, guides, and course materials.
• Present trainings using group discussions, lectures, simulations, and videos.
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Develop presentation slides, charts, and documentation for processes.
• Evaluate program effectiveness through assessments, surveys, and feedback.
• Maintain knowledge of the latest trends in training and development.
• Perform administrative tasks such as scheduling classes, setting up systems and equipment, and coordinating enrollment.
• De-escalate skills with ability to address employee performance or behavior concerns with training to improve performance.
• Perform other related duties as required.

Conocimientos

Verbal communication

Written communication

Multimedia training platforms

Evaluate training options

Decision making / organization

Educación

Social work / public health background

1 year program development or case management

Recovery/behavioral health experience

Residential or substance use field experience

Knowledge of American Indian cultures (preferred)

Herramientas

Microsoft Office Suite

Excel

Descripción del empleo

Automatic Data Processing, Inc. seeks a Training Mentor to implement and lead training initiatives, improve program efficiency, and translate needs into actionable training opportunities for employees and customers.

You will train new hires, develop onboarding materials, and evaluate program effectiveness while maintaining documentation and staying current with training trends. Strong communication and organizational skills are essential.