Training Coordinator II (Training Coordinator / Registrar)

Nationwide IT Services, Inc.; Arlington (VA); On-site; USD 100,000 - 175,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid holidays

PTO (sick/vacation)

Commuter benefits

Educational reimbursement

Pet insurance

Job summary

Nationwide IT Services in Arlington, VA is seeking a Training Coordinator II to support National Guard Bureau programs. You will oversee registration, maintain student records, respond to inquiries, and coordinate with instructors and government personnel to ensure efficient training operations.

The ideal candidate will have training administration experience, strong customer service, and meticulous record-keeping within a military or government setting.

Qualifications

• Minimum 3 years of customer service experience, including at least 18 months of course registration experience.
• Experience coordinating training registrations, student enrollment, or similar administrative processes.
• Experience maintaining student records, course rosters, and training documentation.
• Ability to track and respond to RFIs.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication and customer service skills.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Ability to manage multiple administrative priorities and meet established deadlines.
• Ability to work effectively with Government personnel, instructors, and training participants.

Responsibilities

• Coordinate student registration and enrollment for National Guard training and education courses.
• Maintain accurate student records, course rosters, enrollment information, and training documentation.
• Process registration requests, cancellations, and changes in accordance with established procedures.
• Respond to Requests for Information (RFIs) concerning training schedules, course availability, enrollment requirements, and registration procedures.
• Provide customer service and administrative support to students, instructors, and Government stakeholders.
• Coordinate with course managers and training personnel to communicate class schedules, registration deadlines, and course requirements.
• Track student attendance, course completion information, and related training records.
• Assist with preparing course materials, registration reports, and administrative documentation.
• Maintain organized electronic records and training management files.
• Identify registration discrepancies and work with appropriate personnel to resolve issues.
• Support updates to training calendars, student databases, and course management systems.
• Ensure student information and training records are handled in accordance with applicable Government policies and security requirements.

Skills

Customer service

Course registration

Student records management

RFIs handling

Organizational skills

Communication skills

MS Office

Tools

Learning Management System (LMS)

Training databases

Job description

Training Coordinator II (Training Coordinator / Registrar)
Location: Arlington, VA (On-site)
Customer: National Guard Bureau (NGB)
Security Requirement: Active Secret

Position Overview
Nationwide IT Services (NIS) is seeking an experienced Training Coordinator II to support a proposal effort for the National Guard Bureau (NGB) Technical and Staff Support Services (TSSS) program.

The Training Coordinator will provide administrative, registration, and student support services for National Guard training and education programs. This position will manage course registration activities, maintain student records, respond to training inquiries, and coordinate with instructors, Government personnel, and training participants to support efficient training operations.

The ideal candidate will have experience in training administration, course registration, customer service, and maintaining accurate training records in a military or Government environment.

Key Responsibilities

• Coordinate student registration and enrollment for National Guard training and education courses.
• Maintain accurate student records, course rosters, enrollment information, and training documentation.
• Process registration requests, cancellations, and changes in accordance with established procedures.
• Respond to Requests for Information (RFIs) concerning training schedules, course availability, enrollment requirements, and registration procedures.
• Provide customer service and administrative support to students, instructors, and Government stakeholders.
• Coordinate with course managers and training personnel to communicate class schedules, registration deadlines, and course requirements.
• Track student attendance, course completion information, and related training records.
• Assist with preparing course materials, registration reports, and administrative documentation.
• Maintain organized electronic records and training management files.
• Identify registration discrepancies and work with appropriate personnel to resolve issues.
• Support updates to training calendars, student databases, and course management systems.
• Ensure student information and training records are handled in accordance with applicable Government policies and security requirements.

Required Qualifications

• Minimum 3 years of customer service experience, including at least 18 months of course registration experience.
• Experience coordinating training registrations, student enrollment, or similar administrative processes.
• Experience maintaining student records, course rosters, and training documentation.
• Ability to track and respond to Requests for Information (RFIs).
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication and customer service skills.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Ability to manage multiple administrative priorities and meet established deadlines.
• Ability to work effectively with Government personnel, instructors, and training participants.

Preferred Qualifications

• Experience supporting Department of Defense, National Guard, or other federal training programs.
• Familiarity with military training registration procedures and student management systems.
• Experience working with Learning Management Systems (LMS) or training databases.
• Experience coordinating instructor-led and virtual training courses.
• Familiarity with Government training calendars, reporting requirements, and administrative procedures.

Security Requirements

• Active Secret

Work Location and Travel
The primary duty location is the LTG Herbert R. Temple Jr. Army Readiness Center, Arlington, Virginia. Additional work may be required at Government facilities throughout the National Capital Region.
This is an on-site position. Remote work is not authorized. Government-approved, occasional telework may be permitted.
Travel may be required to support National Guard training and education activities.

About Nationwide IT Services
NIS is an SBA-verified Service-Disabled Veteran-Owned Small Business and an IT and management consulting company. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.

Our benefits package includes medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP), and educational reimbursement, along with Pet Insurance.

Salary range $100,000 to $175,000 annually
The salary range is a general guideline. We consider several factors when determining base salary offers, including the position's scope and responsibilities, the candidate's experience, education, and skills, and current market conditions.