On-Site Training Operations Specialist & Registrar

Nationwide IT Services, Inc.; Arlington (VA); On-site; USD 100,000 - 175,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid holidays

PTO (sick/vacation)

Commuter benefits

Educational reimbursement

Pet insurance

Job summary

Nationwide IT Services in Arlington, VA is seeking a Training Coordinator II to support National Guard Bureau programs. You will oversee registration, maintain student records, respond to inquiries, and coordinate with instructors and government personnel to ensure efficient training operations.

The ideal candidate will have training administration experience, strong customer service, and meticulous record-keeping within a military or government setting.

Qualifications

• Minimum 3 years of customer service experience, including at least 18 months of course registration experience.
• Experience coordinating training registrations, student enrollment, or similar administrative processes.
• Experience maintaining student records, course rosters, and training documentation.
• Ability to track and respond to RFIs.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication and customer service skills.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Ability to manage multiple administrative priorities and meet established deadlines.
• Ability to work effectively with Government personnel, instructors, and training participants.

Responsibilities

• Coordinate student registration and enrollment for National Guard training and education courses.
• Maintain accurate student records, course rosters, enrollment information, and training documentation.
• Process registration requests, cancellations, and changes in accordance with established procedures.
• Respond to Requests for Information (RFIs) concerning training schedules, course availability, enrollment requirements, and registration procedures.
• Provide customer service and administrative support to students, instructors, and Government stakeholders.
• Coordinate with course managers and training personnel to communicate class schedules, registration deadlines, and course requirements.
• Track student attendance, course completion information, and related training records.
• Assist with preparing course materials, registration reports, and administrative documentation.
• Maintain organized electronic records and training management files.
• Identify registration discrepancies and work with appropriate personnel to resolve issues.
• Support updates to training calendars, student databases, and course management systems.
• Ensure student information and training records are handled in accordance with applicable Government policies and security requirements.

Skills

Customer service

Course registration

Student records management

RFIs handling

Organizational skills

Communication skills

MS Office

Tools

Learning Management System (LMS)

Training databases

Job description

Nationwide IT Services in Arlington, VA is seeking a Training Coordinator II to support National Guard Bureau programs. You will oversee registration, maintain student records, respond to inquiries, and coordinate with instructors and government personnel to ensure efficient training operations.

The ideal candidate will have training administration experience, strong customer service, and meticulous record-keeping within a military or government setting.