Training Coordinator

United Wholesale Mortgage; Pontiac (MI); On-site; USD 45,000 - 55,000; Full time

Job summary

Join a leading mortgage company as a Training Coordinator, where you'll support training initiatives, manage resources, and enhance team experiences. The role requires strong organizational and communication skills, along with a proactive approach to problem-solving. Enjoy a vibrant work environment with numerous perks and opportunities for professional growth.

Benefits

Paid Time Off (PTO)

Medical, dental, vision and life insurance

401k with employer match

Free membership to fitness center

Paid training and career development

Qualifications

• Excellent time management and organizational skills.
• Strong written and verbal communication skills.
• Creative problem-solving skills.

Responsibilities

• Develop relationships with training teams and manage training supplies.
• Coordinate training sessions and maintain documentation.
• Facilitate team-building activities and communicate with leaders.

Skills

Time Management

Organizational Skills

Problem-Solving

Communication

Interpersonal Skills

Tools

Microsoft Suite

Job description

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Our Training team is one of the fastest growing areas within UWM, which houses some of our most talented team members. Our Training Coordinator will partner with teams throughout the business to provide necessary communication around the reservation of training room resources and training materials to support a successful training experience for our team members. We are looking for a team member who can dig deep with business leaders to determine training needs then create a plan to accomplish those training needs. The Training Coordinator will be expected to create, organize, and maintain training reservations and process documentation, using our internal programs. The Coordinator we’re looking for is responsible for communicating at a high level and should possess strong communication and computer skills.

What You Will Be Doing

• Develop and build strong relationships with the various training teams across the business
• Restock training supplies in training rooms across campus and ensure training supply closets are organized and supplies are easy to find
• Order training supplies and materials through our vendors
• Print roster information for training classes and update learner attendance within our Learning Management System (LMS)
• Assist with coordination duties for New Hire Experience on Monday mornings to welcome new team members
• Work with various Leaders across the business to reserve training rooms
• Create and build sessions in our Learning Management System (LMS) for:
• Corporate Training classes
• Team building activities
• Escape Rooms
• Facilitate team building and escape room sessions as needed
• Coordinate and communicate with leaders throughout the business on upcoming companywide initiatives and their impact on our resources
• Assist with piloting and facilitating activities for companywide initiatives
  

What We Need From You

Must Have Qualifications:

• Excellent time management skills
• Excellent organizational skills, including multi-tasking, being detail oriented and the ability to multi-task
• Creative problem-solving skills and the ability to explain complex information in clear, concise terms
• Proficiency with Microsoft Suite products (Word, Excel, Outlook & PowerPoint)
• Strong written and verbal communication skills with the ability to effectively communicate and collaborate with team members and business leaders at multiple levels in the organization
• Results-oriented, with the ability to complete assignments on time and manage multiple priorities concurrently
• Maintain a positive attitude and exude confidence
• Actively seek coaching and feedback
• Exceptional work ethic, client service, and interpersonal skills
• Approach tasks and projects with a Yes Mentality
  
  

Nice To Have Qualifications

• Experience in a mortgage-related role
• Experience in Coordination, which could include the ability to efficiently organize, manage, and synchronize tasks, resources, and people to achieve team goals and ensure smooth operations within a project or organization
• Previous training experience
• Knowledge of adult learning theories and best practices
• Strong project management skills
  
  

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More Reasons You’ll Love Working Here Include

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi
  
  

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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