Training Coordinator

Choices Coordinated Care Solutions; Indianapolis (IN); On-site; USD 52,000 - 60,000; Full time

Job summary

A leading organization in human services seeks a Training Coordinator to manage training initiatives across various regions. The role involves onboarding new staff, coordinating training events, and ensuring compliance with accreditation standards. Ideal candidates will have a bachelor’s degree, extensive experience in human services, and strong communication skills. Benefits include medical coverage, 401k match, and generous PTO.

Benefits

Medical, Dental, Vision

Employer Paid Life Insurance

Short & Long Term Disability

401k Match

Tuition Reimbursement

Paid Parental Leave

Generous PTO plan

Qualified employer for Public Service Loan Forgiveness

Qualifications

• Minimum of five years of experience in human services field.
• Experience as a trainer, coach, or adult educator at supervisory/management level is required.
• Bilingual skills (especially Spanish) a plus.

Responsibilities

• Organizes and implements training initiatives for new and existing staff.
• Serves as virtual host for onboarding training events.
• Coordinates with IT and HR to streamline onboarding processes.

Skills

Strong communication skills

Organizational skills

Detail-oriented

Education

Bachelor’s degree in social work or related field

Job description

The Training Coordinator welcomes and supports new staff through their initial experiences at Choices and serves as an ambassador for the values and approaches that are consistent across all Choices regions. The Training Coordinator is responsible for organizing and implementing training initiatives impacting new and existing staff in all regions. This individual is tasked with maintaining systems that ensure fidelity to training requirements set by accreditation standards, contractual requirements, and Choices’ policy to ensure that all staff meet training standards and are consistently prepared for work in the communities that Choices serves. The Training Coordinator serves as a hub of communication for new staff as well as the leaders and local trainers that support their growth. The Training Liaison provides training to Choices employees using a variety of media, including in-person, video conferencing, and webinars.

Essential Duties and Responsibilities

• Schedules, supports, and leads implementation of the Wraparound Onboarding experience.
• Leads selected onboarding activities and makes connections to the Choices Pillars and Phrases that Pay throughout all events.
• Ensures onboarding occurs for all new staff including coordinating scheduling and sending out agenda and outlook invitations.
• Serves as virtual host for most onboarding training events with tasks including presenting content, introducing speakers, taking attendance, and/or following up around absences or technical issues.
• Coordinates with IT, HR, and service sites to support streamlining IT equipment set up process for new hires.
• Serves as a reliable point of contact for new hires throughout the centralized onboarding experience.
• Facilitates open and effective communication with staff members at all levels in all Choices regions about onboarding activities and other training initiatives.
• Assures that the Choices’ onboarding curriculum reflects the latest information and best practices in systems of care, wraparound, care coordination, supervision, managed care, and other identified areas.
• Supports maintenance and accuracy of Choices Master Training Plan.
• Maintains and updates annual calendars for onboarding and ongoing training events; manages registration, invitations, and attendance tracking.
• Develops training for organizational initiatives as needed.
• Monitors timely completion of Onboarding Plans and leads follow-up with local supervisors to support compliance.
• As appropriate, completes training in relevant evidence-based processes for the purpose of becoming a qualified trainer/coach (Ex: TBRI, Wraparound) and provides direct limited consultation to staff.
• Coordinates the efforts of subject matter expert trainers.
• Tracks completion of ongoing required training for all Choices staff using identified E-Learning platforms and/or other databases.
• Uses available data and/or collects data to identify areas for improvement related to the Choices’ training curriculum and the methods used for providing the training.
• Actively involved with startup operations for new programs and/or new office locations.
• Facilitates registration and logistics for culture-based trainings and renewal events.
• Coordinates implementation of local mentor programs by providing initial and ongoing support to designated local mentors and monitoring required documentation.
• Organizes, implements, and documents meetings of the Employee Advisory Board.
• Tracks licensure and certification expiration dates. Supports tracking of state/contract specific training requirements.
• Willingly completes other duties as assigned to advance the mission of choices.

Qualifications

• Minimum of bachelor’s degree in social work or related field. Significant experience related directly to position duties may be considered as substitute for formal education.
• Minimum of five years of experience in human services field.
• Experience as a trainer, coach, or adult educator at the supervisory/management level is required.
• Extensive knowledge and practice of wraparound philosophy, system of care values, and care coordination responsibilities.
• Strong knowledge of and genuine respect for youth and adults with mental health issues and a firm commitment to empowering their families.
• Strong communication and writing skills. Bilingual skills (especially Spanish) a plus.
• Highly organized, detail oriented.
• Access to reliable transportation. Must possess a valid driver’s license in state of residence and auto insurance.
• Demonstrated ability to:
  • Work effectively with internal and external audiences and as a member of a team.
  • Effectively communicate with various internal and external audiences in both person and through various electronic media.
  • Manage time and work effectively with minimal supervision.
  • Effectively manage multiple priorities simultaneously.

Salary Range $52,000-$60,000

Benefits Include:

• Medical, Dental, Vision
• Employer Paid Life Insurance, Short & Long Term Disability
• 401k Match
• Tuition Reimbursement
• Paid Parental Leave
• Generous PTO plan
• Qualified employer for the Public Service Loan Forgiveness Program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.