Training Coordinator

Siho Insurance Group; Columbus (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading insurance company is seeking a Training Coordinator to facilitate training for new hires within the Member Services department. This role entails developing training materials, conducting orientations, and ensuring compliance with regulations like HIPAA. Ideal candidates will have strong communication skills, healthcare experience, and a management background.

Qualifications

• Ability to lead and motivate a diverse team.
• Experience in health plan management and call center environments.
• Demonstrated success in customer service.

Responsibilities

• Deliver training to new hires in the Member Services department.
• Develop and revise training materials when needed.
• Conduct orientation sessions and measure training success.

Skills

Leadership

Communication

Influencing

Customer Service

Education

B.S. Degree in Management or equivalent work experience

Tools

PC Word Processing Software

Spreadsheet Software

Job description

Job Details

Job Location: 417 Washington Street - Columbus, IN

Salary Range: Undisclosed

Description

Job Title: Training Coordinator

Reports To: Director of Customer Experience

This is a non-exempt position with the primary responsibility to deliver training to new hires within the Member Services department. This position is also responsible for developing and executing training materials and department policies and procedures in an individual and classroom setting, as well as shadowing. The purpose of this position is to provide consistent training to increase employee performance and produce customer service excellence in accuracy, efficiency, and overall satisfaction. Responsibilities also include those of a Member Services representative in the event that no representatives are in training status.

The candidate must have excellent communication (oral and written) skills, as the role involves presenting opportunities and collaboratively working within other key functional areas of SIHO.

Brief Description of Duties:

• Develop the skills needed for Member Services Representative

• Develop new training materials and modify existing training materials as needed

• Communicate with Member Services management and Human Resources on training status and process improvement opportunities

• Determine and apply appropriate training for new Member Services Representatives

• Provide a smooth transition from training status to representative in a timely manner

• Conduct orientation sessions for new Member Services Representatives

• Create appropriate infrastructure for a comprehensive training program, including scheduling

• Identify training needs of the Member Services team

• Continually revise training materials and course content as needed

• Measure the success of training by developing pre- and post-training tests

• Coordinate the training and implementation of regulatory mandates to ensure new employees are informed of SIHO policies and Member Services department requirements

• Act as a resource for employees while in training

• Understand and follow mandated (i.e., HIPAA, ERISA, Etc.) regulations promulgated by state or federal governmental agencies

• Perform duties of a Member Services Representative in the absence of employees in training

• Provide onsite training at other SIHO office locations

• Other duties as requested to meet business needs

Qualifications

Minimum Skills Requirement:

• Demonstrated ability to successfully lead and motivate people and their varying skill levels

• Effectively influence and communicate SIHO’s desired goals and metrics

• Experience in health plan management with an emphasis on customer service.

• B.S. Degree, or equivalent work experience in a management position in a healthcare setting

• Experience and demonstrated success in call center environments

• Experience in customer service

• Excellent communication (writing and speaking) skills. Ability to deliver clear guidelines to all members of staff and management

• Ability to produce excellent work and manage a team with tight deadlines

• Demonstrated knowledge and understanding of PC word processing and spreadsheet software